Technical Field Service Coordinator

at  William Adams

With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we’ve been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.
Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

YOU WILL IDEALLY HAVE THE FOLLOWING SKILLS, EXPERIENCE AND ATTRIBUTES:

• Qualified Diesel Mechanic with CAT Dealer Experience
• Co-Ordination / planning experience (preferred, but not essential)
• Excellent verbal communication and rapport-building skills
• Have an empathetic approach with a calm disposition
• Proven conflict resolution abilities under pressure
• Ability to work in a dynamic environment with moving targets
• Experience working with various computer systems – financial and operational
• Strong multi-tasking and time management skills

WANT TO KNOW MORE?

Call David from our Talent Acquisition Team on 03 9566 0691 with any questions

ABOUT THE ROLE

We have a great opportunity for an experienced Technical Field Service Coordinator with a mechanical background to join our busy Metro Field Service Team.
In this full-time permanent role, you will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery to support our customers in the ‘front-line’.
Communication & technical ability is paramount to ensure we provide the highest level of customer service and value for money to our valued customers.

YOUR TYPICAL DAY IN THIS ROLE WILL INCLUDE:

• Providing sound technical advice and support to our customers, technicians and co-ordinators across the Melbourne Metro region
• Assisting with the triage and prioritisation of service jobs for our technicians in the field
• Assisting in the set up and management of major works, including organising parts lists, tooling & equipment and managing external contractors where required
• Liaising with our technicians & co-ordinators to assist with planning, execution and follow up of service and repair works
• Working directly with Supervisors to ensure work planning is optimised
• Day to day invoicing and work in progress responsibilities