With almost 100 years as a Caterpillar Dealer, William Adams has proudly made its mark. Together with Caterpillar, we’ve been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.
Today, we lead the way with great products, unrivalled product support and, of course, the best asset in business, our people.

ABOUT THE ROLE

We have a great opportunity for an experienced Technical Field Service Coordinator with a mechanical background to join our busy Metro Field Service Team.
In this full-time permanent role, you will support a team of coordinators & technicians to schedule and execute the service and repair of Caterpillar machinery to support our customers in the ‘front-line’.
Communication & technical ability is paramount to ensure we provide the highest level of customer service and value for money to our valued customers.

YOUR TYPICAL DAY IN THIS ROLE WILL INCLUDE:

• Providing sound technical advice and support to our customers, technicians and co-ordinators across the Melbourne Metro region
• Assisting with the triage and prioritisation of service jobs for our technicians in the field
• Assisting in the set up and management of major works, including organising parts lists, tooling & equipment and managing external contractors where required
• Liaising with our technicians & co-ordinators to assist with planning, execution and follow up of service and repair works
• Working directly with Supervisors to ensure work planning is optimised
• Day to day invoicing and work in progress responsibilities