Technical I, IT Operations (TCF) at Concentrix Corporation United States

Makati, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

28 Dec, 25

Salary

0.0

Posted On

29 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Telephony Support, Hardware Upgrades, Software Upgrades, Network Services, Technical Support, Preventative Maintenance, Customer Service, Mentoring, Installation, Configuration, Problem Resolution, Documentation, Inventory Management, Circuit Operation, Wiring Infrastructure

Industry

IT Services and IT Consulting

Description

Job Title: Technical I, IT Operations (TCF) Job Description Receive, analyze, monitor and resolve PC, telephone and network related problems in a timely manner with less or minimum supervision from higher level technicians or supervisor. Principal Duties and Responsibilities: Assist all end users with general computer operation and desktop application software questions and problems. Troubleshoot end user PC problems of all moderate complexity, often requiring examination of underlying PC, OS, configurations and application software. Responsible for correcting any problem with technical equipment at a call center site. Responsible for the operation, installation and configuration phase of desktop computer equipment. Provide telephony support in performing installation and trouble shooting on telephone sets, voice mailboxes, PBX, ACD positions, CSU/DSU, voice and data multiplexing equipment and circuits. Perform hardware and software upgrades to peripheral equipment. Assist with hardware and software upgrades to Production and Administration phone switches. Assist as lead in moderate to complex projects. Install and maintain facility wiring infrastructure. Identify and/or assist with resolution to customer access issues. Complete all pre-wiring and testing, including placement of patches, prior to scheduled installations or maintenance. Maintain accurate records on spare equipment, minor materials and tools necessary to restore telephony circuit operation in the event of failure, plus assist in maintaining an accurate inventory of all hardware and software. Generate network services reports plus advise management on operational status. Instruct and assist technicians in performance of routine duties through mentoring and guidance. Solve technical problems of moderate complexity, exercising initiative and judgement. Resolve problems through interaction with internal and external groups as needed. Perform preventative maintenance and safety inspections of assigned equipment Provide on-call technical support via pager as required. Spend between 60% - 70 % of time working trouble tickets in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required. Overtime may be required with little or no notice. Can please get resource on the same salary of the attrited resource ? Yes What is the engineer vs desktops ratio for the site? 1:391 Location: PHL Makati City - Ayala North Exchange Language Requirements: Time Type: Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

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Responsibilities

The role involves receiving, analyzing, monitoring, and resolving PC, telephone, and network-related problems with minimal supervision. The technician will assist end users, troubleshoot issues, and maintain technical equipment at a call center site.