Do you have a strong interest in data quality and asset information? Do you thrive in a leadership role where your expertise can shape the way information is managed and shared across a business? We’re looking for a Technical Information Manager to lead a dynamic team in delivering high-quality asset information services. This is your opportunity to play a pivotal role in maintaining critical documentation, driving data excellence, and supporting strategic improvements across our asset information landscape.

WHO ARE WE?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.
Learn more about our purpose and values
Working at Thames Water
Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.
So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.
Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.
Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.
When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

WHAT YOU’LL BE DOING AS A TECHNICAL INFORMATION MANAGER

As a Technical Information Manager, you’ll lead a team responsible for maintaining and improving the quality of our asset information. You’ll ensure that key documents and drawings are accurate and accessible, support internal and external stakeholders with essential data, and drive innovation in how we manage and share information.

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

• Leading data management activities for key site documents and drawings.
• Providing asset information services to internal users and external stakeholders, including our legal obligation for map provision.
• Managing and developing the Work & Asset Information SharePoint site.
• Driving improvements in data quality and business value through process and model enhancements.
• Overseeing asset information systems such as Asset Doc, SharePoint and the engineering archives. (Scan Doc, and Eng Doc)
• Planning and prioritising team workload, mentoring analysts, and supporting their development.
• Building strong relationships with stakeholders to enhance service delivery and performance.
• Implementing technical and business developments to support strategic goals.
• Leading your team to meet objectives, improve engagement, and maintain a strong health and safety culture.
• This role is hybrid with 2 days a week based in Reading, RG1 8DB. There will be occasional travel required to meet stakeholders based at different sites.

WHAT YOU SHOULD BRING TO THE ROLE

We’re looking for someone with a strong mix of technical expertise, leadership capability, and a passion for data quality. You should be confident managing both people and processes, and comfortable working across multiple systems and stakeholder groups.

This role involves significant engagement with our digital transformation programmes and offers the opportunity to collaborate with a wide range of stakeholders across the business, driving improvements that shape the way the team operates.

• Competitive salary up to £57,000 per annum.
• Annual Leave - 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance