Team: Training Services
City: Philadelphia
State: PA
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

REQUIREMENTS

• Direct experience working in or supporting Regulatory Affairs, Regulatory Operations, or RIM processes within the life sciences industry (e.g., Pharmaceuticals, Biotech, Medical Devices)
• 3+ years of experience delivering technical training on enterprise software, ideally in a SaaS or cloud-based environment, with a focus on external customer education
• Familiarity with Veeva Vault RIM or similar RIM systems (e.g., Document Management, Submission, Registration, and Health Authority interactions)
• Strong facilitation and presentation skills, with demonstrated success delivering training in-person and virtually to cross-functional stakeholders
• Proficient in applying adult learning principles, instructional design methodologies, and using feedback to continually improve training programs
• Highly organized with a customer-first mindset and attention to detail; able to translate technical concepts into accessible language for different user groups
• Fluent in English (verbal, reading, and written); additional language proficiency is a plus
• Willingness to travel up to 20% to deliver on-site training, including international travel as needed

THE ROLE

Veeva, as an industry leader in providing advanced cloud software solutions for the Life Sciences industry, delivers training and certification programs to grow and validate the knowledge of those who use, implement, and manage Veeva technology and data solutions.
Veeva’s Vault RIM suite is the industry’s only unified software solution that provides fully integrated regulatory information management (RIM) capabilities, including data and document management, submission publishing, and archival on a single cloud-based platform.
As a technical instructor, you train and educate them through a comprehensive curriculum and a wide range of training programs to elevate their skill set and succeed at their roles, ranging from highly technical platform architects, developers, and administrators to application-specific business analysts and super users, focusing specifically on our RIM products.
Learn more about the Veeva RIM suite here.
This is a remote, full-time permanent role with Veeva. Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

WHAT YOU’LL DO

• Deliver engaging learning experiences with appropriate classroom management and audience-engagement methods in a primarily virtual environment with the potential to travel on-site
• Proactively maintain, develop, and strengthen your training delivery expertise and technical product knowledge
• As an ambassador for training services, you will collaborate and build relationships with Veeva subject matter experts, key stakeholders, and the technical curriculum development team to further develop, refine, and maintain the training program
• Participate and lead initiatives that support Veeva’s business goals and strive to improve learner experience overall
• Demonstrate a strong self-accountable attitude and initiative in identifying and highlighting enhancements in training delivery approach and content
• Work with leadership to champion continuing development by incorporating ongoing learning opportunities and delivery strategies
• Provide ongoing support to trainees through Q&A, office hours, and troubleshooting challenges they encounter