Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than one hundred years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.
Montefiore is an exceptional place to build a meaningful career.
We are currently seeking a Technical Lead to oversee the technical work of a growing team focused on patient engagement solutions across Epic and non-Epic platforms. This position offers the opportunity to lead critical initiatives that shape how patients interact with their care through web, mobile, and communication technologies.

POSITION SUMMARY:

The Technical Lead – Patient Engagement will be responsible for implementing, supporting, and optimizing patient engagement technologies. This role requires a balance of hands-on technical knowledge, technical team leadership, and cross-functional collaboration. The ideal candidate brings experience in both Epic and broader digital health technologies to help drive a unified, patient-centered experience across Montefiore Health System.

• Lead and mentor a high-performing team on technical building, integrating, and supporting Epic and non-Epic patient engagement systems.
• Oversee solution design, configuration, testing, deployment, and lifecycle management of digital software and hardware solutions.
• Guide project planning activities including scope definition, resource allocation, timelines, and risk mitigation.
• Collaborate with clinical and operational stakeholders to understand user needs and translate them into technical solutions.
• Provide escalation support through advanced troubleshooting and direct coordination with vendors.
• Review system builds and code to ensure alignment with Montefiore standards, regulatory requirements, and optimal system performance.
• Stay current on emerging technologies and trends in digital health and patient engagement.
• Support on-call responsibilities on a 24x7 rotating basis, including on-site support as needed.