JOB DESCRIPTION

About the role The Tech Lead, Lending will provide technical leadership and guidance to the Product Originations team in the design, development, maintenance, support, and enhancement of customer-centric lending and document-management platforms. You will collaborate closely with team members within the Product Originations team, as well as those from across the organisation that support origination processes (e.g. Credit Risk, Products etc.). You will become the team’s ‘go to’ person for anything that requires additional technical expertise and work very closely with the Leader, Lending & ECM role to create engagement across the team and help other teams engage with us appropriately.

Responsibilities

• Technical Leadership: provide expert technical leadership and guidance to the development team and leadership of the Product Originations team. This may be in the form of advice on operational activities incl. incidents, problem resolution and advisory to integration projects.
• Solution Architecture: collaborate with architects and other stakeholders to design scalable, reliable, and secure member platform solutions that meet business requirements, strategic goals and security and compliance requirements.
• Software Development: lead and actively participate in the development, implementation, and enhancement of customer platform applications, adhering to coding best practices, quality standards, and industry trends.
• Team Collaboration: work closely with cross-functional teams, including product owners, delivery leads and analysts, to ensure effective collaboration and seamless integration of customer platforms with other systems and applications.
• Technical Mentoring: provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team.
• Technical Documentation: create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, technical standards and guidelines, support documentation and system documentation, to ensure clarity and maintainability of customer platform solutions.
• Performance Optimisation: identify performance bottlenecks and areas for improvement within member platforms, collaborating with the team to implement optimisation strategies.
• Quality Assurance: collaborate to define testing strategies, perform code reviews, and ensure the delivery of high-quality customer platform solutions.

KNOWLEDGE AND EXPERIENCE

• Extensive experience in a leadership role of IT operations in financial services sector.
• Experience in configuring or managing a Loan Origination System (LOS) and how the end-to-end personal and residential lending process can be modelled using technology.
• Experience with third-party integrations to supplement the lending process (e.g., credit bureau interactions, comprehensive decisioning, property valuations etc.).
• Experience leading people (internal staff and vendor partners) in software development or system configuration efforts. Experience handling incoming and outgoing escalations where required.
• Expertise in managing incidents, problem and change management using ITIL standards.
• Experience with solution design, software development and integration projects.
• Prior experience designing, delivering and/or maintaining complex technical solutions and the ability and experience of identifying and resolving complex technical issues.

Desirable (Not necessary but will be highly regarded)

• Technical familiarity with current and/or future-state (preferred) systems is beneficial.
• Working knowledge of Servicenow, Jira and Confluence.
• Familiarity with multiple delivery methodologies and the ability to adapt to the selected project methodology.
• Experience working closely with Enterprise Content Management (ECM) platforms such as IBM FileNet or Hyland OnBase and how these supplement the LOS and business outcomes.

• Technical Leadership: provide expert technical leadership and guidance to the development team and leadership of the Product Originations team. This may be in the form of advice on operational activities incl. incidents, problem resolution and advisory to integration projects.
• Solution Architecture: collaborate with architects and other stakeholders to design scalable, reliable, and secure member platform solutions that meet business requirements, strategic goals and security and compliance requirements.
• Software Development: lead and actively participate in the development, implementation, and enhancement of customer platform applications, adhering to coding best practices, quality standards, and industry trends.
• Team Collaboration: work closely with cross-functional teams, including product owners, delivery leads and analysts, to ensure effective collaboration and seamless integration of customer platforms with other systems and applications.
• Technical Mentoring: provide mentorship and guidance to junior team members, fostering their technical growth and promoting knowledge sharing within the team.
• Technical Documentation: create and maintain comprehensive technical documentation, including architecture diagrams, design specifications, technical standards and guidelines, support documentation and system documentation, to ensure clarity and maintainability of customer platform solutions.
• Performance Optimisation: identify performance bottlenecks and areas for improvement within member platforms, collaborating with the team to implement optimisation strategies.
• Quality Assurance: collaborate to define testing strategies, perform code reviews, and ensure the delivery of high-quality customer platform solutions