ABOUT US

At Logicalis Australia, we’re not just changing the game—we’re driving the future of technology.
As the Architects of Change™, our mission is clear: to become the leading technology services provider and employer in the Asia-Pacific (APAC) region.
By combining our expertise and resources, we are positioning ourselves as a tech powerhouse, ready to capture growth opportunities across APAC and deliver exceptional service to our customers.
You’ll be part of a dynamic team of 7,000+ innovators, collaborating across 30 territories with over 10,000 clients from diverse industries. Every project presents a unique opportunity to make a tangible impact, empowering businesses to thrive in today’s fast-paced tech landscape. With services that drive transformation and scalability—such as cloud, connectivity, collaboration, and security—you’ll help optimise operations and enable teams to reach new heights. As a global leader, our managed services provide real-time insights into clients’ digital ecosystems, 24/7.
Join us on this exciting journey, and let’s shape the future of technology together!

EXPERIENCE:

Not Specified

Qualifications:

• 10+ years of IT support/project delivery experience or equivalent.
• HSC Education and a Tertiary qualification in Information Technology or a related field, or relevant industry certifications.
• Strong technical knowledge of hardware and system configurations.
• Solid Windows and Network/Communications knowledge.
• Proficiency in virtualisation technologies (VMWare, Kubernetes, Docker) and operating systems (Windows, Linux, Android, iOS).
• Experience with networking equipment (HP Aruba & Cisco Meraki), observability tools (Logic Monitor), and endpoint management tools (Manage Engine, WSUS, RAL).
• Experience with remote access solutions (Cloudflare, Bomgar, Manage Engine)
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical thinking abilities.
• Self-motivated and proactive, with the ability to thrive in a team environment.
• Ability to manage priorities, time constraints, and maintain flexibility.
• Experience with Macromatix, Eftpos, NCR Aloha, POS hardware/software, and digital signage is highly regarded.
• Operational and retail experience is an advantage

ROLE PURPOSE

The Technical Specialist will serve as a critical technical expert within the KFC’s operational delivery team, ensuring the stability, efficiency, and continuous improvement of technology platforms across KFC. This role demands a proactive and highly skilled individual capable of providing level 3/4 support, driving strategic technical initiatives, and fostering a collaborative team environment, all while maintaining a strong focus on quality and timely delivery.

RESPONSIBILITIES:

• Provide expert level 3/4 technical support for existing and new approved technology platforms, including Internet & Telephony, Networking (HP Aruba & Cisco Meraki), Compute Resources (physical servers, virtual machines, and cloud infrastructure), Observability (Logic Monitor), Deployment & Endpoint Management (Manage Engine, WSUS, RAL), Remote Access Solutions (Cloudflare, Bomgar, Manage Engine), Backup & Recovery, and various operating systems.
• Act as a technical SME, contributing to the strategic planning, deployment, and operational support of restaurant technology platforms.
• Establish and optimize workflows, processes, and procedures for effective technology platform management.
• Proactively identify, address, and mitigate technical issues, risks, and uncertainties.
• Document and contribute to the knowledge base, sharing expertise with peers, Field Support Officers, helpdesk, and product teams.
• Lead technical initiatives, including hardware, software, configuration, testing, and deployment projects.
• Ensure compliance with security policies, standards, and procedures, maintaining cyber security and operational stability.
• Coordinate with project and product teams, as well as third-party vendors, for technology deployment and repair.
• Deliver clear and timely communication to stakeholders, providing status updates and issue resolution.
• Manage time and work effectively, ensuring deliverables meet agreed standards and timeframes.
• Create scalable processes, procedures, tools, and knowledge to improve efficiency and reduce costs.
• Create plans that balance cost, downtime and sucess.

Qualifications:

• 10+ years of IT support/project delivery experience or equivalent.
• HSC Education and a Tertiary qualification in Information Technology or a related field, or relevant industry certifications.
• Strong technical knowledge of hardware and system configurations.
• Solid Windows and Network/Communications knowledge.
• Proficiency in virtualisation technologies (VMWare, Kubernetes, Docker) and operating systems (Windows, Linux, Android, iOS).
• Experience with networking equipment (HP Aruba & Cisco Meraki), observability tools (Logic Monitor), and endpoint management tools (Manage Engine, WSUS, RAL).
• Experience with remote access solutions (Cloudflare, Bomgar, Manage Engine)
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical thinking abilities.
• Self-motivated and proactive, with the ability to thrive in a team environment.
• Ability to manage priorities, time constraints, and maintain flexibility.
• Experience with Macromatix, Eftpos, NCR Aloha, POS hardware/software, and digital signage is highly regarded.
• Operational and retail experience is an advantage.