Technical Lead- SAM and HAM at Ameriprise Financial Services, LLC

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

03 Apr, 26

Salary

0.0

Posted On

03 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Asset Management, Flexera One, ServiceNow, Software License Compliance, Vendor Management, Inventory Optimization, Audit Readiness, Data Integrity, Strategic Reporting, Software Licensing Models, Configuration Management, Change Management, Incident Management, Problem Management, Dashboard Development, Training

Industry

Financial Services

Description

Experienced IT Asset Management (ITAM) professional with expertise in Flexera One and ServiceNow, driving end-to-end software and hardware asset lifecycle, license compliance, and vendor management. Skilled in inventory optimization, audit readiness, data integrity, and strategic reporting to support enterprise IT governance Key Responsibilities: • Lead administration and configuration of Flexera One, SAM/HAM Pro modules to ensure end-to-end visibility, compliance, and lifecycle management of software and hardware assets. • Manage visibility of IT Inventory through Beacon server infrastructure and Flexera agents across multiple platforms like: Windows, Unix, AIX, Solaris, and macOS platforms to ensure accurate inventory collection and health monitoring. • Drive software license reconciliation, entitlement tracking, and optimization using Flexera and ServiceNow platforms. • Ensure data integrity across ITAM systems through audit log reviews, domain normalization, and integration of HR roster data. • Act as SME for software licensing models including EULA, GNU, Freeware, Shareware, CAL, and subscription-based licensing. • Manage configuration items and ensure accurate reporting through automated interfaces and data quality audits. • Support internal and external audits with structured documentation, compliance evidence, and risk mitigation strategies. • Oversee change, incident, and problem management processes related to ITAM systems, ensuring timely resolution and root cause analysis. • Partner with Enterprise Procurement and Finance to manage vendor contracts, renewals, and onboarding of new software providers. • Contribute around product, configuration, financial, and vendor management initiatives to align ITAM operations with enterprise governance goals. • Develop and maintain dashboards, KPIs, and analytics in ServiceNow to monitor inventory health, compliance metrics, and usage trends. • Create and maintain SOPs, troubleshooting guides, and process documentation to mature ITAM governance and operational excellence. • Provide enriched reporting and strategic insights to business leaders for decision-making and technology chargeback planning. • Conduct onboarding, training, and knowledge transfer sessions for new hires and backfills to ensure continuity and capability uplift. About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law. Full-Time/Part-Time Full time Timings (8:15a-4:45p) India Business Unit AWMPO AWMP&S President's Office Job Family Group Technology We’re a diversified financial services leader with more than $1.5 trillion in assets under management, administration and advisement as of 2024. With our team of more than 20,000 people in countries, we advise, manage and protect assets and income of more than 3.5 million individual, small business and institutional clients. We are a longstanding leader in financial planning and advice, a global asset manager and an insurer. Our unwavering focus on our clients and strong financial foundation connects each of our unique businesses - Ameriprise Financial, Columbia Threadneedle Investments and RiverSource Insurance and Annuities. Here, we foster meaningful careers, invest in the future, and make a difference for clients, institutions and communities around the world.

Responsibilities

Lead the administration and configuration of Flexera One and SAM/HAM Pro modules to ensure compliance and lifecycle management of software and hardware assets. Manage IT inventory visibility and drive software license reconciliation and optimization.