Technical Lead_Service Management at AZGROUPPROD

, , India -

Full Time

Start Date

Immediate

Expiry Date

20 Dec, 25

Salary

0.0

Posted On

21 Sep, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Contractual Understanding, IT Service Management Tools, Project Management, Roadmap Management, Total Cost of Ownership, Analytical Skills, Documentation Skills, Stakeholder Engagement, Communication Skills, Team Collaboration, ServiceNow, ITIL Certification, PMP Certification, Cloud Ecosystem, Incident Management, Service Delivery

Industry

IT Services and IT Consulting

Description

Required Skills & Competencies Technical & Functional Skills: Strong contractual understanding (SLAs, service agreements, vendor contracts Proficient in IT Service Management tools (e.g. ServiceNow, ADOIT, ADONIS, Jira) Experience in project and roadmap management within an IT environment Knowledge of TCO (Total Cost of Ownership) and IT financials Analytical & Documentation Skills: Strong tracking and reporting capabilitie Ability to analyze service data and drive insights Structured and accurate documentation and filing of all activities Communication & Stakeholder Management: Proven experience in stakeholder engagement (internal customers, vendors, crossfunctional teams Experience working across multiple business and technical team Personal Attributes Structured, independent, and proactive work style High sense of ownership and reliability Strong team player, adaptable and solution-oriented mindst Comfortable working in a multi-stakeholder, international environment Qualification, Technical and Functional Skills University degree in Computer Science, Management Information Systems or relate Recommended to have 10+ years of relevant experience in IT operations with relevant experience in Service Management Experience in ServiceNow preferred, additional experience in Service Now CMDB is desirable Technical knowledge of on-premises (data centers, virtualization, hyper-converge, security) and cloud ecosystem Exposure to Working in multi-national teams and across countries and cultures to achieve solutions o Setting up OR managing global service delivery in a multinational organization o Knowledge of escalation procedures, incident management, and other disciplines related to service delivery o Working with teams with internal/external suppliers in a multi-suppliers setup. PMP /PRINCE2, ITIL Certification A track record of Independent worker but a team -player; self-starter; business-minded; pragmatic; result-oriented with a 'can-do' attitude • Ability to deliver high-quality results; and takes ownership of initiatives. Engaging personality who is able to build and maintain good working relationships and strong professional presence Your benefits · We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. up to 25 days per year working from abroa · We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location) · From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostere · Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) support to balance family and career and help our people return from career breaks with experience that nothing else can teach About Allianz Technology Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 11,000 employees located in 20 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age. D&I statement Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life. Join us. Let´s care for tomorrow You. IT

Responsibilities

The Technical Lead in Service Management will oversee IT service delivery and ensure compliance with service agreements and SLAs. This role involves managing stakeholder relationships and driving insights from service data.