Technical Life Insurance Claims Lead (Delivery Operations Team Lead)
Location: UK (Remote)
Reports To: UK Service Delivery Manager / Operations Manager
Employment Type: Full-time / Permanent
We’re looking for a Technical Claims Lead to support and guide a team of Claims Assessors/Handlers in delivering timely, accurate, and customer-focused life insurance claims assessments. You’ll ensure performance targets, service levels, and quality standards are consistently met while promoting a positive and collaborative team environment.
As the Technical Claims Lead, you’ll play a key in overseeing the technical accuracy of claims processing, offering expert guidance, and driving compliance and efficiency across the team.

SKILLS & EXPERIENCE

• Proven leadership or supervisory experience in a similar role.
• Strong technical knowledge of life insurance and claims handling.
• Excellent decision-making and problem-solving skills.
• High attention to detail and commitment to quality.
• Confident communicator with strong interpersonal skills.
• Proficient with claims management systems and Microsoft Office tools.
• Understanding of claims systems and regulatory requirements (preferred; training provided if needed).
• Ability to analyse team performance and identify areas for improvement.
• Passion for driving service excellence and process enhancement.
  If you’re a skilled claims professional with a strong technical background and a passion for leadership, we’d love to hear from you

• Lead and manage the day-to-day operations of the claims team.
• Allocate and monitor workloads to meet SLAs and turnaround times.
• Provide technical support and guidance on complex life insurance claims.
• Conduct quality audits and offer feedback to support continuous improvement.
• Develop and implement claims strategies and best practice processes.
• Facilitate team meetings, one-on-ones, and performance reviews.
• Coach and mentor team members to support professional growth.
• Escalate issues or risks promptly and drive timely resolution.
• Build strong relationships with internal departments and external partners.
• Monitor and report on key performance indicators, productivity, and error rates.
• Ensure all work complies with company policies, regulations, and data protection standards.
• Collaborate with clients on quality calibrations, process updates, and weekly performance reviews.