Job Description

*THIS HYBRID ROLE INVOLVES WORKING BOTH FROM HOME AND ON-SITE ACROSS THE REGION, REQUIRING FLEXIBILITY TO TRAVEL AS NEEDED. THE POSITION IS 37.5 HOURS PER WEEK AND INCLUDES PARTICIPATION IN OOH (ON-CALL AND OUT-OF-HOURS SERVICE), INCLUDING NIGHTS, WEEKENDS, AND OCCASIONAL OVERNIGHT STAYS FOR PLANNED AND UNEXPECTED MAINTENANCE ACTIVITIES*

As the UK’s largest fibre-only network, and its only proven wholesale challenger, we’re busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet, our network is greener, more reliable and ready for the future. The products we provide over it not only lead the market on speed, value and service, they help businesses to innovate, provide entire communities with a better foundation for their digital lives and support economic growth, locally and nationally.
What does that mean for you? The opportunity to make internet connections (and daily life) a whole lot better, for a lot of people!

WHAT YOU’LL BRING TO THE ROLE

We’re looking for someone with proven experience in delivering technical support across both field and desktop environments, capable of restoring service efficiently and producing basic network designs for execution by internal and external teams.

You’ll also have:

• Strong technical knowledge of telecoms infrastructure, including experience with CityFibre systems, PIA networks, and platforms like Salesforce, Smallworld, QGIS, and DepotNet
• Excellent communication and documentation skills, with the ability to produce industry-standard surveys, installation records, and as-built documentation
• Solid understanding of civil engineering regulations, diversionary works practices, and multiple telecom architectures
• Desirable qualifications include City & Guilds or a degree in IT, Computer Science, Telecommunications, or Engineering, alongside NRSWA accreditation and a valid UK driving licence

This is some of what you can expect to be doing:

• Lead and deliver network maintenance activities including ERS, outages, diversions, and general repairs to ensure service stability and compliance
• Collaborate across internal and external teams to provide technical support, restore services, and manage basic design creation and execution
• Conduct inspections and audits of network assets, reporting degradation or missing components and ensuring accurate data within asset management systems
• Support project planning and execution, including forecasting CAPEX/OPEX, producing high-level engineering input, and facilitating network change