Technical Manager at FAMILY ENTERTAINMENT GROUP LLC

Concord, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Apr, 26

Salary

0.0

Posted On

15 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Supervision, Troubleshooting, Repair, Maintenance, Customer Service, Quality Assurance, Safety Compliance, Inventory Management, Team Collaboration, Coaching, Performance Reviews, Problem Solving, Communication, Operational Efficiency, Guest Satisfaction

Industry

Entertainment

Description

Description Family Entertainment Group (FEG), is a recognized industry leader in designing, developing, and operating world-class family entertainment centers and amusement experiences. With a commitment to innovation and guest satisfaction, FEG partners with top brands and venues to create memorable experiences for families and guests of all ages. The Company provides turnkey outsourced facility management and arcade operations services for resorts, hotels, casinos, and amusement parks. Additionally, the Company owns and operates standalone family entertainment centers under the In The Game, Max Action, and Bonkers brands. The Company operates nearly 90 locations throughout the U.S. Position Summary The Technical Manager is responsible for overseeing the daily operations and performance of the technical team, ensuring all arcade and game equipment is maintained in top condition. This role ensures high-quality service, guest satisfaction, regulatory compliance, and operational efficiency. The Technical Manager sets performance standards, drives continuous improvement, and fosters a positive, safety-focused work environment. Key Responsibilities Leadership & Supervision · Supervise, train, and develop Technicians and Technical Assistants · Conduct interviews, performance reviews, and assist in hiring and terminations · Provide coaching, progressive discipline, and recognition as needed · Ensure consistent communication, feedback, and quarterly performance check-ins · Foster collaboration across departments and represent the team in internal meetings Operations & Maintenance · Troubleshoot, repair, and maintain arcade games and attractions · Develop and manage preventive maintenance schedules · Ensure all equipment meets company and safety standards · Track and control parts inventory; minimize downtime and expenses · Monitor and maintain a clean, organized, and safe work area · Lead by example by working shifts and supporting peak hours as needed Customer Service & Quality · Resolve guest concerns promptly and professionally · Ensure a superior guest experience by keeping games in excellent condition · Uphold company values in service delivery and presentation · Support compliance with quality assurance programs and safety protocols Additional Duties · Support other locations with game moves or operational improvements · Assist in company initiatives and projects as assigned by the General Manager · Represent the company with professionalism and a solutions-oriented mindset Requirements Qualifications · High school diploma or equivalent; technical training preferred · Minimum 3 years of hands-on experience as a technician or in a similar role · Supervisory experience a plus Apply now to join our growing team and help us create memorable experiences in our locations Family Entertainment Group is an equal opportunity employer

Responsibilities

The Technical Manager oversees the daily operations of the technical team, ensuring arcade and game equipment is well-maintained. This role focuses on guest satisfaction, regulatory compliance, and operational efficiency.