• Manage and coordinate the delivery of technical support services to internal or external clients.
• Develop and implement policies, systems, and procedures to improve service delivery and operational efficiency.
• Monitor daily operations to ensure service standards and performance metrics are met.
• Plan, initiate, and oversee technical projects or service improvement initiatives.
• Define project goals, budgets, timelines, and deliverables.
• Coordinate cross-functional teams and third-party service providers.
• Recruit, train, and manage technical or administrative staff.
• Set performance objectives and conduct evaluations.
• Promote professional development and foster a high-performance team culture.
• Serve as the primary point of contact for clients or stakeholders regarding technical service issues.
• Understand client needs and tailor services to meet those requirements.
• Ensure high levels of customer satisfaction and service quality.
• Oversee the selection, implementation, and maintenance of business support technologies
• Prepare and manage budgets for technical operations or service departments.
• Control expenditures and ensure cost-efficiency across technical functions.
• Identify opportunities for cost reduction and process improvement.
• Ensure compliance with relevant regulations, standards, and company policies.
• Identify operational risks and implement mitigation strategies.
• Maintain accurate documentation and audit trails.
• Contribute to strategic business planning by providing technical and operational insights.
• Analyse service trends and performance data to inform decision-making.
• Support innovation and continuous improvement initiatives across the organization.

Please refer the Job description for details