Technical Manager, Guest Experience Operations at IHG Career

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

110000.0

Posted On

12 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Software Development Lifecycle, Requirements Analysis, Solution Design, Implementation, Troubleshooting, Technical Documentation, Architectural Direction, Design Methodology, Coding Conventions, Stakeholder Needs Translation, SQL, System Configurations, User Acceptance Testing, Performance Testing, Root-Cause Analysis, Data Modeling

Industry

Hospitality

Description

Lead aspects of the software development lifecycle, including requirements analysis, solution design and implementation, troubleshooting, and maintaining technical documentation. Your day to day Contribute to technical and architectural direction, including design, methodology, and solution approach for current and future initiatives. Design and implement solutions that follow team development standards, coding conventions, and established corporate best practices. Partner with product owners and technical teams to understand stakeholder needs and translate requirements into scalable, maintainable solutions. Maintain accurate and up-to-date application diagrams and technical documentation. Use working knowledge of tools such as SQL and system configurations to support troubleshooting and technical investigations with internal and vendor teams. Lead and support user acceptance testing and performance or stress testing to ensure solution quality, reliability, and scalability. Proactively drive continuous improvement by analyzing user feedback, system performance metrics, and identifying enhancement opportunities. Perform impact analysis for proposed process or system changes, assessing downstream effects, risks, and implementation considerations to inform decision-making. What we need from you Bachelor’s or Master’s degree in a relevant field, or an equivalent combination of education and related professional experience. 5–7 years of relevant professional experience, including hands-on involvement with data-related processes or systems. Working knowledge of common software architectures, development methodologies, and system design principles. Experience contributing to architectural and system design discussions and implementations. Understanding of structured analysis and technical design techniques, with solid analytical and problem-solving skills. Ability to perform root-cause analysis, evaluate problems, explore alternatives, and develop practical, well-reasoned solutions to meet business and technical needs. Proficiency in SQL and data modeling, with experience working with data for analysis and reporting purposes. Demonstrated ability to learn and understand underlying technical processes, with strong attention to detail and the ability to manage multiple tasks and priorities. Location - Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. The salary range for this role is $106,000.00 to $110,000.00. This role is also eligible for bonus pay. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-AA5

Responsibilities

This role involves leading aspects of the software development lifecycle, including design, implementation, and troubleshooting, while contributing to the technical and architectural direction for current and future initiatives. Responsibilities also include partnering with product owners to translate requirements into scalable solutions and driving continuous improvement through analysis of user feedback and system metrics.