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Technical Manager at Nokia
, , Italy -
Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Management, Customer Support, Network Design, Deployment, Integration, Maintenance, Risk Management, Service Readiness, Product Serviceability, Technical Assistance, Pre-sales, Post-sales, Customer Acceptance, Escalation Management, Project Management, Quality Assurance

Industry

Telecommunications

Description
Customer Services (CS) focuses on delivering comprehensive support across various areas such as technical assistance, network design, deployment, integration, and maintenance, with the goal of maximizing customer satisfaction and generating revenue. Within this, the End-to-End (E2E) subfamily ensures cohesive support across different business units by managing both technical and non-technical aspects throughout pre- and post-sales phases. It plays a key role in preparing service readiness, providing feedback on product serviceability, and escalating critical issues to the appropriate internal functions when necessary. The Technical Manager oversees all technical management activities outlined in the customer contract, ensuring they are delivered with the required quality, within the agreed timelines, and with proper risk management—from the delivery planning phase through deployment, customer acceptance, and support. This role also serves as the primary technical contact and the first point of escalation for all technical matters within the customer project.
Responsibilities
The Technical Manager oversees all technical management activities outlined in the customer contract, ensuring they are delivered with the required quality and within agreed timelines. This role serves as the primary technical contact and the first point of escalation for all technical matters within the customer project.