ABOUT THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.
Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.
From Manchester to New York, we’re powered by a team of over 2500 people who work together, lead by example, and think BIG.
With us, you’ll go further, faster. What are you waiting for?

ABOUT THE ROLE:

We’re looking for a proactive, experienced Technical Manager to lead food safety, quality assurance, and compliance at our Brighter Foods site in Tywyn – a key part of THG’s global Nutrition Manufacturing network. In this role, you’ll play a critical part in upholding the highest standards across our operations, ensuring that every product we produce is safe, high quality, and meets both regulatory and customer expectations.

KEY RESPONSIBILITIES:

• Lead the site’s Food Safety and Quality agenda, championing a culture of excellence across all technical functions.
• Own and maintain the Site Quality Management System (QMS), ensuring full compliance with legislation, customer standards, and best practice.
• Stay informed on emerging trends, changes in regulation, and customer requirements to ensure our standards remain industry-leading.
• Embed a culture of proactive risk assessment and technical integrity, positioning the technical function as a valued and trusted centre of expertise.
• Develop and manage key performance indicators to monitor, challenge, and elevate quality and safety performance across the site.
• Ensure all product batches released to market meet stringent quality and food safety standards.
• Coordinate and lead third-party audits, including preparation, execution, and follow-up activity.
• Support new projects from a quality perspective – advising on hygienic design, equipment specification, food contact materials, and cleaning validation.
• Lead and develop a high-performing technical team – conducting regular performance reviews, identifying skills gaps, and supporting ongoing training and development.
• Manage and investigate customer complaints, using appropriate tools and methodologies to identify root causes and implement corrective actions.
• Participate in internal and external audits in line with the audit schedule.
• Drive continuous improvement and promote quality awareness across the site.
• Maintain rigorous site hygiene standards, supporting smooth and compliant manufacturing operations.
• Provide clear direction, coaching, and leadership to your team – fostering a culture of accountability, engagement, and continuous improvement.
  Please note: This job description is not exhaustive and may evolve in line with business needs.