Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Technical Onboarding Specialist at iSchool

Nasr City, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

04 Apr, 26

Salary

0.0

Posted On

04 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Onboarding, IT, Problem-Solving, Troubleshooting, Communication, Attention to Detail, Organizational Skills, Online Learning Platforms, LMS, Digital Tools

Industry

education

Description

About iSchool iSchool is a leading EdTech platform in Egypt, empowering students with future-ready tech skills through hands-on learning and innovative educational programs. We are committed to delivering a seamless learning experience for both students and instructors. Job Overview The Technical Onboarding Specialist is responsible for ensuring a smooth and efficient technical onboarding experience for new students, instructors, and internal teams. This role focuses on system setup, technical guidance, platform readiness, and ongoing support during the onboarding phase to ensure successful program adoption. Key Responsibilities Manage the technical onboarding process for new students and instructors on iSchool platforms Set up user accounts, permissions, learning tools, and required systems Conduct technical orientation sessions and walkthroughs (online and/or on-site) Ensure all technical requirements (devices, software, internet, platforms) are met before program start Troubleshoot technical issues during onboarding and provide timely support Collaborate with Operations, Education, and IT teams to resolve onboarding challenges Prepare and maintain onboarding documentation, guides, and FAQs Track onboarding progress and report technical readiness status Support continuous improvement of onboarding processes and tools Bachelor’s degree in Information Technology, Computer Science, or a related field (preferred) 1–3 years of experience in technical support, onboarding, or IT-related roles Strong understanding of online learning platforms, LMS, and digital tools Ability to explain technical concepts in a clear and simple way Strong problem-solving and troubleshooting skills Excellent communication skills in English and Arabic High attention to detail and strong organizational skills Compatible Salary. Incentives and Bonuses. Medical Insurance. Learning & Development Opportunities.

Responsibilities

The Technical Onboarding Specialist manages the technical onboarding process for new students and instructors, ensuring all technical requirements are met before the program starts. They also troubleshoot issues and collaborate with various teams to enhance the onboarding experience.