An experienced Technical Operations Analyst is sought to join a global team dedicated to application support, technical consultancy, and data management. This individual will act as the technical face of the company, providing expertise in application stability, client support, and system improvements; in addition to hands-on troubleshooting, coordinating with cross-functional teams, and engaging directly with clients to resolve complex technical issues. Proficiency in SQL and knowledge in Java is highly beneficial, given the mix of legacy applications and upcoming development projects.

MINIMUM REQUIREMENTS

• Bachelor’s degree in IT or equivalent professional experience
• Proficiency in SQL
• Experience or familiarity in Java
• Strong root-cause analysis skills, with proficiency in technical reporting and documentation
• Excellent communication skills in English, both written and spoken3+ years in technical support or related experience

• Technical & Business Application Support: Provide first-line and escalated support for internal and external users, resolving issues promptly and engaging in technical discussions with clients and project teams.
• Subject Matter Expert (SME): Act as a key technical consultant, offering insights, guidance, and training on GSCF applications to both internal stakeholders and external clients.
• Database & Data Transfer Management: Oversee database performance, handle controlled data manipulations, and ensure reliable data transfer between systems while maintaining data integrity and security.
• System Connectivity: Manage connectivity with customer systems, ensuring stable and efficient data integration and communication flows.
• Code-Level Troubleshooting: Utilize Java knowledge to assess application code for troubleshooting.
• Release Management: Coordinate release processes, from gathering requirements and testing to deployment, along with conducting post-deployment validation.Reporting & Documentation: Create and maintain PowerBI reports, and document system architecture and technical processes comprehensively.