Technical Operations Associate

at  Expedia Group

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.

WHY JOIN US?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win.
We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a global hybrid work setup (with some pretty cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Job Description

TECH KNOWLEDGE:

• Basic technical troubleshooting skills.
• Knowledge of SQL and Excel is essential.

• Assist with issue or incident investigations by gathering and documenting necessary information
• Collect information to understand problems and identify their origin
• Research precedents and known solutions for basic or routine problems
• Assist with quality reporting and feedback
• Provide day-to-day technical support for complicated internal and external systems software and connectivity issues to mitigate customer impact with a goal of first contact resolution
• Implement prescribed steps and ensure effective resolution, escalating troubleshooting if needed
• Provide high-level customer service to inquiries and issues
• Learn/assist to identify or detect a known pattern that is hidden in other distracting material to understand opportunities for improving services and/or products
• Seek relevant information to ensure your understanding of complex information
• Assist team members in the creation of routine technical communication materials (e.g., policies & procedures, guidelines, presentations, messages)
• Learn to think broadly and understand how, why, and when policies/processes are standardised and when they differ across the organisation
• Execute tasks and/or provide data to support the implementation of holistic solutions that forge linkages between structure, people, process and technolog