YOUR MISSION

At Ratepay, we are dedicated to revolutionizing the world of digital payments. Established in 2009, we have grown to become Europe’s leading white-label Buy Now Pay Later payment provider, processing over 2.5 million transactions per month. Our diverse team of 200+ professionals collaborates to create customized, state-of-the-art payment solutions for major online retailers and marketplaces.
Ratepay is seeking an experienced Tech Ops Engineer with a strong background in technical support and operations, including expertise in troubleshooting hardware and software issues and delivering high-quality client service. In this role, you will be responsible for providing technical assistance to clients and internal services, resolving technical problems, and ensuring customer satisfaction through effective communication and problem-solving.

MUST-HAVE SKILLS:

• Over 2 years of proven experience in a technical operations, system administration, or IT Service/ Helpdesk role.
• Strong knowledge of Windows and/or macOS environments.
• Experience with customer communication centric service/support roles.
• Excellent problem-solving skills and attention to detail.
• Configuration and administration of enterprise services (Azure, OKTA, Atlassian, Apple Business).

NICE-TO-HAVE SKILLS:

• Knowledge of monitoring/logging tools.
• Experience with scripting languages (PowerShell, Bash, Python, etc.).
• Certifications such as Google, Microsoft, AWS, or similar are a plus.
• English B2/C1, optionally German B2.

ABOUT US

We dare to design the future of payments. Ratepay is energy and diversity and: custom-made state-of-the-art payment solutions. Established in 2009 we were a fintech before the word fintech even existed. Today we are the number one white-label Buy Now Pay Later payments provider in Europe handling over 2.5M transactions per month and we’re constantly growing.
We are where we are because we work together as one team. Because we got the freedom to execute ideas. And above everything: because we never stop improving. Here it is all about shared goals not about the big ego. We are dedicated pros (more than 250 of them) not cons. We embrace being courageous, committed and decisive, warm-hearted and having a will to win.
We have our origin in the heart of the payment scene and cover the whole value chain from integration support to the dunning process with a core of AI-based risk management. With us, you can integrate direct debit, instalments and prepayment. In other words: the favourite payment methods in Germany, Austria and Switzerland (the Dutch like it too). Located in the middle of Europe’s fintech metropolis (Berlin) we are proud to work with major partners such as Eurowings, Ebay and About You and hundreds more.

• Maintain and monitor internal IT infrastructure, including servers, networks and enterprise applications
• Troubleshoot hardware, software, and system-related issues to minimize downtime.
• Implement and manage endpoint management systems (e.g., Intune, Baramundi, Apple BM).
• Collaborate with security, development, and support teams to ensure compliance and best practices.
• Support onboarding and offboarding processes, access management, and device provisioning.
• Maintain documentation, offer trainings to internal employees.