Job Title: Technical Operations Engineer
Location: Remote, US (PST preferred for customer coverage)
Department: Engineering
Type: Full-Time, Exempt
Experience: 3+ Years
Salary Range: $95,000 - $115,000 / year (+equity, benefits)
Core Hours: 9 AM - 1 PM PST / 12 - 4 PM EST

EDUCATION & ENABLEMENT

• Act as a subject matter expert across Engineering, Sales, and Customer Success
• Improve internal and customer-facing documentation to reduce friction and ticket volume
• Communicate technical concepts clearly to both technical and non-technical audiences

ROLE SUMMARY

We’re looking for a Technical Operations Engineer to help scale and execute our technical operations processes. This role is ideal for someone who’s customer-obsessed, energized by solving technical challenges, and eager to grow their career in a fast-paced startup environment. You’ll report to the Manager of Technical Operations and work closely with cross-functional teams across Engineering, Product, and Customer Success.
Our team is looking for someone based in the Pacific time zone to provide coverage to West Coast customers.

YOU’LL BE SUCCESSFUL IN THIS ROLE IF YOU HAVE/ARE

• Strong technical problem-solving skills and ability to adapt quickly to new technologies
• Ability to turn business needs into functional and scalable solutions
• Proven experience with relational databases and query engines (e.g., AWS Athena)
• Advanced SQL skills; ability to write complex queries for analysis and reporting
• Experience working with programming languages (e.g., Python, JavaScript)
• Hands-on experience with AWS infrastructure and tools (e.g., S3, Athena, Quicksight)
• Experience with BI/reporting tools (e.g., Looker, Snowflake, GCP)
• Strong communication skills—especially in a remote, cross-functional environment
• Comfortable presenting technical insights to internal teams and external clients

At tvScientific we believe people do their best work when they feel challenged and engaged by their day to day responsibilities, when they’re surrounded by smart, hard working people, and when they have a healthy work life balance. Our company culture and benefits package reflects these beliefs.

• Full health, dental, and vision insurance - up to 95% funded by the company for employees.
• Employee stock option program.
• Company-sponsored retirement plan with a matching contribution program through Fidelity Investments.
• 12 annual paid holidays (including 2 flexible days).
• Generous PTO policy (get your work done and take the time you need).
• A remote-first environment that allows employees flexibility to work from most places in the US