We are seeking a dynamic and skilled Operations Technical Lead to join our Centre Operations team in Wakefield.
This role is pivotal in driving continuous improvements within our Awarding Organisation (AO) Operations team. Youll identify and either support or lead a wide range of internal process and data improvement projects, establishing the implementation of positive changes that result in improved efficiency, KPIs and quality of service across the operations teams. Experience or qualifications in business improvement techniques such as Lean Six Sigma would be advantageous.
In this role, you will leverage your knowledge and skills in Excel, Power BI, and Power Automate to recommend and specify process and system improvements, supporting tactical improvements that complement existing and future technologies. You will support colleagues across AO Operations with data and reporting requirements, ensuring successful data analysis and understanding.

This is a unique opening within the business which will report to a Lead Operations Manager within the Centre Operations arm of our Awarding Organisation (AO) Operations function.

Your responsibilities will include:

• Identifying areas and/or processes that require improvement and implementing a delivery project plan to deliver these improvements on time
• Utilising capabilities in Excel, Power Automate and Power BI alongside other tools available to you to implement process improvement and data reporting and analysis
• Working with internal stakeholders and external suppliers to ensure delivery of improvements
• Driving improvements that have a positive impact on process efficiency, KPIs and quality of service
• Creating tools to aid colleagues to identify, analyse and interpret trends or patterns in complex data sets, with emphasis on risks management