Technical Operations Manager at DataField Technology Services

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Aug, 26

Salary

44.0

Posted On

02 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 1 & 2 Technical Support, System Commissioning, Networking Fundamentals, IP Configuration, Hardware Diagnostics, Project Coordination, CCTV, Low-voltage Diagnostics, Inventory Management, Remote Diagnostics, LPR Technology, Technical Troubleshooting

Industry

Telecommunications

Description

Description This opportunity is a 6-month Contract-to-Hire role with DataField's client Our client delivers AI-powered parking enforcement and compliance technology designed specifically for municipalities, airports, universities, and public agencies. Their integrated hardware and cloud-based software platform helps cities increase compliance, improve operational efficiency, and modernize parking enforcement programs. As they continue to grow, we’re seeking a driven Technical Operations Manager to support customers, commission systems, and help scale our operational processes from our Columbus office. The Opportunity This role combines Level 1 & Level 2 technical support, system commissioning, and operational coordination. You’ll primarily provide helpdesk services remotely from the office, ensuring customers’ systems are functioning properly. You’ll also activate newly installed systems, manage equipment logistics, and assist with project coordination. This is not a passive help desk role. We’re looking for someone who takes ownership, manages their own tasks proactively, and wants to grow with a scaling technology company. This role requires in-depth knowledge of a variety of project implementation practices and field concepts for information systems. Job Types: Full-time, Contract Benefits: 401(k) 401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Vision insurance Work Location: In person Requirements Key Responsibilities In-Depth knowledge with a variety of project implementation practices and field concepts for information systems. Technical Support (Level 1 & 2) Resolve parking session related questions, or vehicle detection license plate recognition (LPR) questions Diagnosing camera connectivity and system communication problems Perform remote diagnostics and issue resolution Escalate complex issues appropriately while maintaining accountability System Commissioning & Activation Management of tasks for IT, Technical, and construction teams in planning, deployment, staging and production environment. Commission and activate newly installed systems Verify configuration and system performance Ensure systems are fully operational prior to client handoff Operations & Coordination Order and receive hardware for specific projects Track equipment inventory and deployment status Coordinate with installation partners and internal teams Assist with implementation and project workflows On-Site Support (Limited) Occasionally visit local sites to assist with troubleshooting Support basic low-voltage diagnostics when necessary What We’re Looking For 5+ years Information systems helpdesk experience / CCTV preferred, Including IT, networking, and hardware smart devices. Ability to independently perform Level 1 and Level 2 troubleshooting Understanding of networking fundamentals (IP configuration, connectivity, hardware diagnostics) Strong organizational skills and task ownership Experience coordinating technical projects or workflows Low-voltage experience is a plus Self-motivated, driven, and proactive Continually defines ways to increase customer satisfaction and deepen client relationships Work Environment Full-time, in-office role in Columbus, OH Monday–Friday schedule (8:00/8:30 AM – 5:00/5:30 PM) Collaborative, growth-oriented team environment Travel: Limited local/national site visits

Responsibilities

The role involves providing Level 1 and 2 technical support for AI-powered parking systems and commissioning newly installed hardware. It also requires managing equipment logistics and coordinating project workflows between technical and construction teams.