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Technical Operations Manager – Junior at SOFTSWISS

Poznan, Greater Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

19 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Operations, Payment Methods, Technical Troubleshooting, Transaction Flow, Web Architecture, Programming Basics, JIRA, Jenkins, Gitlab, Monitoring Systems, Information Security, Application Security, SSH, Access Credentials

Industry

Software Development

Description

Overview: SOFTSWISS continues to expand the team and is looking for aTechnical Operations Manager. We need a true, experienced and accomplished professional who shares our culture and values. Key responsibilities: Handling technical operations requests from first line support about transactions issues and Payment Methods work Roll out a customization of new Clients Customization Payment Methods on the Client’s website Technical troubleshooting about transactions and Payment Methods Maintaining the efficiency of payment systems Interaction with payment systems Analysis and identification of patterns in problems with payments with subsequent reporting Interaction with related departments (2nd line, Finance, Account managers, B2C…) Required Experience: Experience in Fintech/Payments industry as an Operations Manager/B2B technical support (2nd line) Clear understanding of how the Payment System works Strong knowledge of transactions flow Knowledge of the basics of WEB architecture Higher or incomplete higher education, preference for graduates of technical universities English and Russian not lower than Upper Intermediate level Knowledge of the basics in programming (data types/basic operators/functions) Nice to have: Experience with JIRA, Jenkins, Gitlab Experience with monitoring systems (ELK) Understanding of information and application security, SSH, and access credentials Our Benefits: Full-time remote work opportunities and flexible working hours Private insurance Additional 1 Day Off per calendar year Sports program compensation Comprehensive Mental Health Programme Free online English lessons with a native speaker Generous referral program Training, internal workshops, and participation in international professional conferences and corporate events. Learn more about our hiring process here (link) – what to expect, how to prepare, and what makes SOFTSWISS different.

Responsibilities

The Technical Operations Manager will handle technical operations requests related to transaction issues and payment methods. They will also maintain the efficiency of payment systems and analyze patterns in payment problems.