Job Introduction
We are now seeking a Technical Operations Manager to join our team at HMP Bronzefield. This role is to develop and propose changes to enhance the delivery of services to customers of the SJS, Education and Healthcare networks. As the Technical Services you will manage the local IT team, delivering support to customers for the Information, communication and security Systems, and support day to day operations.
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• Management of all site incidents, ensuring all they are either resolved or escalated as appropriate.
• Ensures Team members have solid development plans and that these are realised
• Completes team member EPA’s and PDR’s to defined times and quality
• Management of all relevant projects to agreed timescales and costs
• Support of all ICT systems on site, including but not limited to; SJS, education and healthcare networks. CCTV, Cell Call and alarm systems and telephone system
• Responsible for gathering and maintaining all information required for certifications e.g. ISO27001, MOJ accreditation
• Assists in the solving of business problems by providing detailed advice and guidance to all levels of customers in the expert use of systems, products and services available to them; demonstrates ingenuity in applying knowledge to complex and non-standard situations
• Regularly monitors incidents, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services
  Please see attached job description for further information regarding the role requirements