WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
SAP Enterprise Cloud Services (ECS) is a private cloud managed services provider that offers SAP applications in the HANA Enterprise Cloud. Our team “ECS Delivery Technical Operations” is responsible for 24x7 operations of these business-critical SAP systems in the cloud. Within the Technical Operations organization, the Server Management team is a global team providing L4 Operations Support for Operating System (primarily SuSE Linux) & cloud infrastructure platforms like Azure, AWS, Google Cloud & SAP data centers, while also contributing to automation development & innovation projects. We are looking for a People & Operations Manager for our team in EMEA region, consisting of Linux & Cloud platform specialists, including experts in Linux HA Cluster technology (SuSE Pacemaker). In this role, primary responsibility is people management, ensuring smooth operations support, escalation handling of critical customer issues as well as collaboration with the larger Server Management team across multiple regions.

As a people manager of the Server Management team members in EMEA region, you will

• Work towards building a cohesive & motivated team, with a strong culture of collaboration.
• Ensure business continuity by effective management of the team’s work – both daily operations and projects.
• Collaborate with the team to achieve their development plans and provide clear and timely feedback regarding their performance.
• Drive initiatives to increase the quality of operations support from the team, reduce outages, improve efficiency, identify and plug process gaps and do effective resource planning and utilization.
• Implement +functional expertise in OS (primarily Linux), cloud platforms (Azure, AWS, GCP, VMWare, IBM Cloud), automation & container technologies like Docker, Kubernetes, Ansible etc.