Job Introduction
Job Title: Technical Operations Technician
Location: HMP Forest Bank, Agecroft Road, Salford
Company: Sodexo Justice Services

REQUIREMENTS

• Strong knowledge of MS Office 365 and Windows 10 & 11.
• Previous experience in IT support or similar role is a plus.
• Ability to prioritize tasks and work independently or as part of a team.
• Able to obtain SC clearance and Disclosure Scotland.
• Willingness to work outside normal hours when required.

PURPOSE OF THE JOB

The Technical Operations Technician supports the SJS & Education networks, including CCTV, alarm, cell call, access control, and phone systems. You will assist customers, log incidents, and work with the Technical Operations team to resolve issues and improve system performance.

KEY RESPONSIBILITIES

• Complete daily system checks and maintain supporting documentation.
• Log incidents and process basic change requests (e.g., user setup).
• Escort third-party contractors and install new equipment.
• Manage the ordering process, including POs, deliveries, and stock control.
• Perform routine maintenance and participate in quarterly security audits.

YOU’LL BELONG IN A COMPANY AND TEAM THAT VALUES YOU FOR YOU; YOU’LL ACT WITH PURPOSE AND HAVE AN IMPACT THROUGH YOUR EVERYDAY ACTIONS; AND YOU’LL BE ABLE TO THRIVE IN YOUR OWN WAY.

In addition, we offer 20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.
For further details regarding our Sodexo benefits please see attached.