Technical Operative at Telstra

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

0.0

Posted On

23 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Critical thinking, Problem solving, Customer service, Incident management, AC Power systems, DC Power systems, Standby Diesel Generator Plant function, HVAC systems functions, Communications Network Understanding

Industry

Telecommunications

Description

Employment Type Permanent Closing Date 30 Mar 2026 11:59pm Job Title Technical Operative Job Summary Job Description As a Network Technical - Operative, you will assist in the delivery and the provision of technical services, solutions and support to the networks, infrastructure, applications, products and services supplied and operated by Telstra. Being part of Networks & IT means you'll be part of a team that focuses on extending our network superiority to enable the continued execution of our digital strategy. With us, you'll be working with world-leading technology and change the way we do IT to ensure business needs drive priorities, accelerating our digitisation programme. The role with us As a Network Technical Operative, your primary function is to perform world class incident management for Telstra & Partners to meet customer expectations, regulatory requirements, service and business priorities. The role within the Incident Management Operations Power team, under supervision from senior specialists, will provide specialised technical support in the detection, investigation and rectification of incidents including communications, stakeholder management and jeopardy management for the operation and maintenance of both our customer networks and Telstra’s internal network in a highly dynamic and exciting 24x7 shift environment at the Global Operations Centre. In addition, this role will help identify service improvements in order to raise the overall quality and efficiency of incident management services and processes. This is a 24x7 rotating shift roster. Key Responsibilities Provide Operational Support to detect and resolve Power and Temperature incidents across Telstra and Customer Networks. Perform or participate in complex, specialised technical investigations as required. To contribute towards the key performance goals, by applying your existing knowledge and supporting team members to assist and advocate for our customers regarding complex service assurance issues within the expected timeframes. Achieve end-to-end service restoration, through compliance to prescribed standards, practices, procedures, operating level agreements and service level agreements. Work effectively as a technology specialist or operative in order to produce agreed business outcomes. About you To be successful in the role, you'll bring skills and experience in: Critical thinking Demonstrable Problem solving skills High level of Customer service Highly Desirable: Incident management experience Knowledge in AC and DC Power systems Knowledge in Standby Diesel Generator Plant function. Knowledge in HVAC systems functions. Understanding of Communications Network Our perks & benefits: Work-life integration - we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work 16 weeks paid parental leave for primary and secondary carers Professional development program An epic (free) Telstra mobile phone plan Laptop/Device allowance renewed every 2 years Purchased Annual Leave scheme Discounted Telstra products and services We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too. Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most. We are committed to making it easy for everyone to apply. If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. disabilityandaccessibility@team.telstra.com. In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. > Explore our teams https://www.telstra.com.au/careers/our-teams

Responsibilities

The primary function is to perform world-class incident management for Telstra & Partners, focusing on the detection, investigation, and rectification of incidents related to power and temperature across customer and internal networks. This role also involves contributing to service improvements to raise the overall quality and efficiency of incident management services and processes.