Technical Parts Advisor at Sime Darby

Acacia Ridge, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

14 Apr, 26

Salary

0.0

Posted On

14 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Support, Problem Solving, Communication Skills, Heavy Machinery Knowledge, Caterpillar Products Knowledge, Parts Management, Warranty Claims Processing, Data Governance, Quality Management, Microsoft Office Suite, Digital Solutions Promotion, Customer Loyalty Development, Transaction Management, Service Excellence, Team Collaboration

Industry

IT Services and IT Consulting

Description

Company : Hastings Deering (Australia) Ltd About the Role Hastings Deering is currently recruiting for a Technical Parts Advisor to join our vibrant and inclusive Acacia Ridge based team on a permanent, lifestyle rostered basis (4 on/5 off, 5 on/4 off, 5 on/ 5off – 11 hrs per day) Reporting to the Customer Care Supervisor - Technical , the primary responsibility of this role will be to provide maximum customer satisfaction by ensuring all customer contacts are professionally handled, and customer orders are processed promptly and accurately. This role will involve the following key duties and responsibilities: Ensure customers technical queries are promptly and accurately interpreted and processed in accordance with company programs and procedures Ensure timely manner and courteous resolution of customer inquiries across phone and digital channels, maintaining service excellence standards Ensure customer data is reviewed and updated on every contact made Promote digital and ecommerce solutions to customers as directed by enterprise initiatives. This includes, but not limited to marketing campaigns and self-serve applications Process warranty claims in accordance with company policies and procedures Ensure related parts selling is practised whenever relevant and beneficial Manage all transactions in line with company policy and procedures, including, but not limited to data governance, quality management and general guidelines Develop customer loyalty by ensuring attention to customer needs, employing all available resources within the dealership to provide solutions for the customer Essential Requirements The successful applicant will demonstrate the following knowledge, skills and attributes: Minimum 3 years' experience in a similar role within a Heavy Machinery Industry Thorough knowledge of Caterpillar and associated products, parts and services Intermediate Computer Skills, with experience in Microsoft Office Suite Advanced written and verbal communication skills Year 12 school Certificate You enjoy problem solving and working with other stakeholders in getting outcomes! Benefits Hastings Deering offers a wide range of benefits including: A rewarding career with diverse opportunities A competitive remuneration package Salary Continuance Insurance Employee Assistance Program for employees and their families Discounts on private health, vehicles, travel and more A culture of inspiration, innovation, collaboration and execution Ongoing training & support to further your career Free on-site parking Annual salary reviews How to Apply If you are looking for a new role with endless career opportunities within an organisation who truly cares about their employees, then look no further and apply now. For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner at celeste.middleton@hastingsdeering.com.au Current staff members are required to advise their line managers before applying for this role. Sime is a partner of choice for the world's best brands in the Automotive and Industrial Equipment sectors. We deliver sustainable value to our stakeholders through operational excellence, high performance standards and good corporate governance. Founded in 1910, Sime Darby Berhad today has a workforce of approximately 30,000 employees and a presence in 18 countries and territories across the Asia Pacific region. It is listed on the main market of Bursa Malaysia. To explore exciting career opportunities in our Motors operations in Australia, click the link below: Sime Motors Australia Career Site

Responsibilities

The Technical Parts Advisor is responsible for ensuring maximum customer satisfaction by professionally handling customer contacts and processing orders promptly. Key duties include resolving customer inquiries, processing warranty claims, and promoting digital solutions.