Technical Planner Field Service at Azbil Telstar UK Ltd

Weert, Limburg, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

4799.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Staffing Coordination, Technical Consultation, Resource Allocation, Technical Documentation, Utilization Optimization, Training Organization, Travel Arrangement, Helpline Support, Breakdown Resolution, Electrical Engineering, Mechanical Engineering, SAP, MS Office, Planning, Organizational Abilities, CMMS

Industry

Machinery Manufacturing

Description

Beschrijving van het bedrijf Together with 6,900 colleagues worldwide, we are the strategic lifecycle partner for the pharmaceutical, biotech, and food industries. With seamless processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. For example, we ensure that vaccines are safely filled and that tablets can fully release their active ingredients. Your favorite chocolate and snacks are also sustainably packaged with our help. Syntegon Packaging Solutions B.V., located in Weert, is part of the Syntegon Group. In Weert we are Center of Competence for vertical form, fill and seal machines within the Syntegon Group. Here we develop and produce technologies for a wide range of food and non-food products, including stand-alone machines and system solutions with various process steps from weighing and dosing to vertical bagging, cartoning, case packing, and palletizing. Functieomschrijving In this central position, you will be responsible for coordinating staffing interventions with qualified service technicians and providing technical consultation. This role requires close collaboration with Engineering and the Factory to ensure optimal utilization and support for our service engineers You will coordinate the assignment of qualified service technicians, either from our service team or in cooperation with the factory or third-party partners, ensuring that all assigned resources possess the necessary skills for each job. In this role, you will support briefings upon request and provide engineers with all required technical documentation to enable successful completion of their tasks. Additionally, you will act as a technical consultant for service colleagues when support is needed and take on detailed planning responsibilities where required. You will optimize engineers’ utilization by identifying potential over- or underutilization early and collaborating with the Centers of Competence (CoCs) to minimize gaps and peaks Moreover, you will organize internal and external training sessions in alignment with the team lead to support the professional development of our engineers. You will also arrange visas, documentation, and travel bookings for engineers. Finally, you will support customers via the helpline by identifying, analyzing, and resolving reported breakdowns and undefined machine errors, as well as answering machine-related technical questions. Functie-eisen Qualifications Technical background in either electrical or mechanical engineering; experience as a service technician is considered an advantage. Strong understanding of the challenges and dynamics involved in coordinating a traveling workforce, combined with empathy for engineers on the road. Proficiency in SAP and MS Office (especially Excel for schedules and utilization dashboards). Structured and organized working style, combining accuracy with reliable follow-through. Robust planning and organizational abilities to balance priorities and respond confidently to short-notice changes. Familiarity with CMMS/Field Service Management solutions (e.g., SAP FSM) and capacity-planning concepts. Fluency in business English; knowledge of any additional European language is an advantage. Aanvullende informatie What we offer In addition to an exciting Controller position within an international employer, you will also receive: A gross monthly salary between € 3.758,- and € 4.799,-, depending on your experience. An attractive bonus. Attractive employment conditions, including a 38-hour workweek, 27 vacation days and 13 ADV days, flexible working hours, discount on your gym membership and a bike scheme. A pleasant, collegial working atmosphere with enthusiastic and professional colleagues. A substantial degree of responsibility and independence in your role. A great on-site canteen in Weert in a recently renovated building. Functional Area (career page): Field Service Working hours: Full-time Legal Entity: Syntegon Packaging Solutions B. V.

Responsibilities

This central role involves coordinating the assignment of qualified service technicians, ensuring they have the necessary skills and technical documentation for their tasks. The planner will also act as a technical consultant, optimize engineer utilization, organize training, arrange travel logistics, and support customers via the helpline to resolve machine errors.