Technical Practice Manager (Remote - Europe) at Jobgether

, , United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

22 Jan, 26

Salary

0.0

Posted On

24 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Technical Oversight, Customer Satisfaction, IT Support, Managed Services, Firewalls, Storage Systems, Virtual Machines, Cloud Platforms, Communication Skills, Analytical Skills, Power BI, Excel, Time Management, Attention to Detail, Service Delivery

Industry

Internet Marketplace Platforms

Description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Practice Manager in Europe. As a Technical Practice Manager, you will lead the delivery of customer-facing IT support and managed services across enterprise-grade infrastructure. This role combines team leadership, technical oversight, and strategic influence, ensuring high-quality service, operational excellence, and customer satisfaction. You will manage experienced engineering teams supporting firewalls, storage systems, virtual machines, and cloud platforms, while collaborating with product and vendor partners to design and deploy innovative services. Your expertise will directly impact the performance and reliability of IT systems, fostering long-term client relationships and enabling continuous improvement in a fast-paced, international environment. Accountabilities Lead and mentor Level 2+ engineering teams, promoting accountability, innovation, and technical excellence. Act as a senior escalation point for complex technical issues, ensuring swift and effective resolution. Oversee enterprise-grade IT systems including firewalls, storage, virtualization, and cloud infrastructure, ensuring reliability, security, and compliance. Collaborate with services product teams and technology vendors to design, develop, and roll out new service offerings. Maintain alignment with vendor programs, certifications, and performance standards to enhance technical capabilities. Monitor service delivery against SLAs and KPIs, implementing best practices, SOPs, and continuous improvement initiatives. Provide strategic input to shape service strategy and optimize customer experience. Proven management experience leading technical teams in IT services or enterprise infrastructure support. Strong technical background in enterprise IT systems: firewalls, storage, virtualization, and cloud platforms. Excellent communication, interpersonal, and leadership skills, with the ability to influence across all levels. Experience in customer-focused service delivery, with a track record of resolving complex technical challenges. Strong analytical skills, proficiency with Power BI and Excel for reporting and data analysis. High attention to detail, strong time management, and prioritization capabilities. Preferred: industry knowledge of technology distribution, channel partners, vendor programs, or commercial/product experience in IT services. Opportunity to lead and shape technical teams across Europe in a global IT services environment. Career growth through training, certifications, and leadership development programs. Exposure to innovative technologies and enterprise IT systems. Inclusive and collaborative culture that values diversity and personal development. Flexible and supportive work environment with a focus on employee well-being. Access to global networks, internal communities, and professional networking opportunities. Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching. When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly. 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements. 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score. 🎯 Based on this analysis, we automatically shortlist the three candidates with the highest match to the role. 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed. The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team. Thank you for your interest! #LI-CL1

Responsibilities

Lead the delivery of customer-facing IT support and managed services across enterprise-grade infrastructure. Manage engineering teams while ensuring high-quality service and operational excellence.