Technical Product Manager (Contract)
Seattle, WA, United States (On-site)
Contract (5 months 11 days)
Published 5 hours ago
sales cloud
complex problem solving
tech support

BASIC QUALIFICATIONS

We would love to hear from people with:

• Bachelor’s degree or equivalent experience in a related field.
• Demonstrated ability to use analytics and optimization tools to inform product planning and prioritization (5 years)
• Demonstrated ability to work with design and engineering to deliver customer facing features (5 years)
• Hands on experience in developing roadmaps, priorities, features, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment with variety of stakeholders (5 years)
• Industry experience in a technology environment with a record of successfully delivering complex products (7+ years)

PREFERRED QUALIFICATIONS:

We would especially love to hear from people with:

• 5+ years of experience providing administrative oversight on platforms like ServiceNow, Salesforce or Oracle Service Cloud with a record of successfully delivering complex products.
• Recent experience in building ServiceNow applications for web and/or mobile.
• Ability to read and understand programming languages a plus.
• Strong verbal and written communications skills, ability to quickly master new systems and/or processes, capacity to stay organized while managing competing priorities.
• Hands on experience in developing technical roadmaps, story outlines, writing user stories, refining product backlogs, and coordinating/prioritizing conflicting requirements in a fast-paced, changing environment.Detail- and results-oriented, able to analyze data to justify product decisions and
• key learnings.
• Ability to thoroughly understand complex business and technical issues and influence decision making.
• Ability to plan for and review technical programming specifications.Ability to
• knowledge of multidisciplinary business principles and practices to achieve successful outcomes in cross-functional projects and activities.
• Strong verbal and written communications skills.
• Consistently uses communications skills to influence outcomes.
• Ability to influence others without authority to get things done in a timely fashion.
• Ability to balance multiple priorities and meet deadlines.
• Strong knowledge of agile development practices, methodologies, and tools.
• Technical knowledge in web and mobile applications preferred.

The pay range that the employer in good faith reasonably expects to pay for this position is $49.00/hour - $76.57/hour. Our benefits include medical, dental, vision and retirement benefits. Applications will be accepted on an ongoing basis.
Tundra Technical Solutions is among North America’s leading providers of Staffing and Consulting Services. Our success and our clients’ success are built on a foundation of service excellence. We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Unincorporated LA County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: client provided property, including hardware (both of which may include data) entrusted to you from theft, loss or damage; return all portable client computer hardware in your possession (including the data contained therein) upon completion of the assignment, and; maintain the confidentiality of client proprietary, confidential, or non-public information. In addition, job duties require access to secure and protected client information technology systems and related data security obligations.

• Manages product planning and development for contact centers supported by ServiceNow for case management through day-to-day collaboration and decision making with a cross functional team including architects, developers, designers and business or subject matter representatives
• Translates customer experience into technical requirements and product solutions
• Drives technical solution for large features/technically complex features independently
• Is technically adept on end-to-end system architecture
• Creates data flows and functional and technical specifications as needed
• Responsible for defining the acceptance criteria of a product feature
• Responsible for documentation of requirements, and acceptance criteria per process, provides guidance to others on working team
• Works with developers, engineers, and QA to align on feature sizing and delivery planning
• Ensures development team has needed information on endpoints, inputs, and outputs
• Helps resolve technical blocking issues and coordinates solutions across multiple technical teams
• Performs validation of feature against customer and business goals and acceptance criteria
• Determines technical feasibility, dependencies, and constraints of features with support from neighboring technology teams as needed
• Identifies technical tradeoffs, escalates risks, and manages mitigation in collaboration with neighbor Technology teams
• Communicates effectively with technology and business teams independently
• Acts as a coach/mentor to team on various technical product manager competencies
• Works with engineering to define technical solution for experiment definition
• Defines product performance and effectiveness metrics that measure and benchmark product success
• Monitors feature performance to find opportunities to address continuous improvement
• Drives optimization and process improvements between product, design, and development teams
• Stays abreast of new technology capabilities and leverages knowledge in contributing to product solutions
• Recommends and plans innovative products and features
• Works with other product managers to scope and prioritize upcoming projects into the roadmap
• Manages a cross-team digital product roadmap
• Builds effective relationships with key internal development, product and design teams