Ready for a ride on the wild side? Join the Swapfiets team and help revolutionize the world of urban mobility! Our mission is simple: to provide a fun and convenient way for people to get around their cities. As a member of our team, you’ll play a crucial role in shaping the future of transportation, one bicycle at a time.

• Oversee product management and roadmap alignment for HubSpot CRM and CDP. This also includes customer data products like Wheelie (an AI email drafter), Segmentation, LTV, roll over deals & churn deals, insights, etc.
• Manage and own with the team the Service, Marketing, and Sales modules of HubSpot, ensuring system ownership by key users while maintaining overall platform management.
• Enable the business and Tech teams that use customer data (products) with a hands-on mentality.
• Prioritize technical feature requests and deliverables, ensuring alignment with business goals and timelines.
• Develop and implement customer data strategies that improve personalization, customer engagement, and retention within the customer base.
• Drive the adoption and optimization of data products like Wheelie, segmentation, uplift models, LTV by working closely with cross-functional teams.
• Support business (facing) teams with useable and enriched customer data.
• Ensure the quality and governance of customer data within the CRM and CDP platform.
• Define and track success metrics for customer data products and report on the value delivered to the business.
• Manage and own technical setup emailing connectors.