ABOUT KNOTCH

Knotch is a Content Intelligence Platform that enables brands to drive business growth through content. We build products for people who use content to drive performance. We also offer Strategic Consulting services which enable brands to achieve new levels of efficiency and effectiveness through ongoing and ad hoc support. Knotch gives marketers a holistic view of content’s performance and provides insights and actions that drive performance and increase efficiency.

ABOUT THE POSITION:

As Knotch’s Technical Product Manager, Client Experience, you’ll be the point person for handling product issues, questions, and QA across the company — working directly with clients as well as with our Client Success team. We’re looking for someone who combines technical fluency, strong communication skills, and a service-oriented mindset to help us maintain a high-quality platform experience — both internally and for our clients.
In this role, you’ll act as the first line of product support — triaging issues, validating bugs, engaging with clients and our CS Team to clarify problem details, and ensuring our weekly releases ship with confidence. You’ll work directly with Engineering to reproduce and prioritize bugs, and with Product to help define and QA enhancements— always with the goal of ensuring client needs are met quickly and effectively.
This role is ideal for someone with experience supporting SaaS platforms in a technical capacity — who enjoys client interaction and wants to grow into product management or strengthen their product ops expertise in a fast-paced environment.
You will work closely with our Head of Product, Matt Davis, and collaborate with the broader Product Management Team.

ENHANCEMENT GROOMING:

Track recurring issues and feedback that could lead to product improvements. Collaborate with Product to scope, define, and prioritize enhancements.
At Knotch, we’re looking for someone who takes ownership, thrives in ambiguity, and loves helping others succeed. If you’re equal parts technical troubleshooter, process improver, and quality gatekeeper — we’d love to hear from you.