Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.

WHO WE ARE:

While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid and remote capacity. Awarded as a “best place to work” company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.

THE JOB:

At Convoso, we’re constantly, vigilantly looking for ways to reshape the future of lead generation contact centers. Our mission is to revolutionize the call center industry by empowering agents to convert leads faster. That’s where you come in.
We’re looking for a Technical Product Manager to join our Innovation Team—someone who thrives at the crossroads of carrier/telco innovation, product experimentation, and customer feedback. This is not your typical PM role. You’ll be steering fast-moving initiatives, helping prototype the future, and turning raw insight into scalable product direction.
This role requires a deeply technical thinker, a strong cross-functional communicator, and a pusher — someone who can sort the signal from the noise and knows when to push an idea forward or park it.
Stepping into this very challenging role will mean stepping into a dynamic environment. There’ll be a steep learning curve, but we believe the future belongs to those who build it. Therefore, success for you would mean reaching your full potential in a short period of time, while doing whatever it takes to get up to speed. Success would mean having a strong ability to manage multiple projects with competing deadlines.

• Serve as the connective tissue between carrier, internal engineers, product strategists, consultants and customers to build and validate innovative ideas.
• Distill a constant stream of insight—carrier insights, experimental features, BI insights, customer feedback—into crisp problem definitions and opportunity assessments.
• Translate ideas into clear product specs, user stories, and agile artifacts to direct engineering teams across Python, Node.js, React, and PHP stacks.
• Run agile sprints with engineering teams to test, iterate, and deliver product experiments.
• Collaborate with Product, Carrier and Customer facing teams to ensure alignment across technical feasibility and strategic direction.
• Own the roadmap for innovation initiatives, balancing velocity with long-term value.
• Work closely with our Chief Product Officer and co-founder to pilot early ideas and shape MVP requirements.
• Present concepts, findings, and roadmaps to stakeholders with clarity and confidence.
• Act as a trusted translator between business goals and technical execution.