QUALIFICATIONS:

• 7+ years in IT product management, with expertise in enterprise systems (e.g., FMS, HCMS) and ITIL processes.
• Strong skills in roadmap development, backlog management, Agile methodologies, and vendor management.
• Proficiency in tools like Jira, Confluence, and Azure DevOps.
• Desirable: Knowledge of FMS/HCMS, cloud technologies, AI/ML, and certifications like PMP, ITIL, or Scrum Master.

• Product Strategy: Develop roadmaps, manage backlogs, and prioritize business requirements.
• IT Service Management: Oversee application operations, implement ITIL processes, and manage SLAs/KPIs.
• Technical Enhancements: Translate business needs into technical solutions and resolve critical issues.
• Vendor Management: Manage vendor relationships and ensure quality deliverables.
• Quality Assurance: Establish QA processes, oversee releases, and conduct post-implementation reviews.
• Stakeholder Engagement: Communicate strategies, collaborate with teams, and ensure smooth adoption of new features.