WHO WE ARE

NPS Prism, owned by Bain & Company, is a leading cloud-based customer experience (CX) benchmarking platform. We provide actionable insights that help clients create exceptional customer experiences. Since our launch in 2019, we’ve grown to over 200 team members and serve clients worldwide. As part of Bain & Company, a globally recognized leader in top-tier benefits and a great work environment, we value diversity, inclusion, and collaboration. We nurture exceptional talent, helping you thrive both professionally and personally.

ABOUT THE ROLE

As a Technical Product Manager for NPS Prism, you will own the strategy, vision, and roadmap for innovative SaaS products that enable organizations to elevate their customer experience through data-driven insights. You’ll set ambitious goals, navigate complex challenges, and deliver impactful features that solve real user problems.
In addition to leading software product development, you will drive the creation of data-driven tools that leverage data science and machine learning for both client-facing and internal applications. This includes translating analytical models into scalable solutions that unlock business value.
You’ll collaborate closely with cross-functional teams including software engineering, data engineering, data science, analytics and design across global locations, while building trusted relationships with internal stakeholders and client executives. Your ability to communicate direction, prioritize effectively, and connect technical execution to business impact will be key to your success.
With a blend of strategic insight, strong execution, and the ability to quickly master new domains, you will serve as both a subject matter expert and a trusted advisor, directly influencing measurable growth for global brands.

WHAT YOU’LL DO

• Strategy and roadmap: Own the end-to-end product lifecycle—from discovery through delivery and iteration— ensuring alignment with strategic business objectives. Translate the product vision into a clear, prioritized roadmap and feature backlog that drive focused, cross-functional execution.
• Execution and delivery: Own backlog grooming and release cycles, partnering with business and engineering teams to transform requirements into precise product specifications that drive on-time, high-quality delivery.
• Research-driven product development: Integrate quantitative and qualitative research, A/B testing, usability studies, and customer feedback into product planning and design. Use tools like Pendo to monitor feature usage, track KPIs, and drive data-informed iterations that improve usability, adoption, and satisfaction.
• Software engineering & technical collaboration: Collaborate closely with software engineering teams to deliver scalable, high-performing, and user-centric applications. Contribute to technical discussions, validate feasibility, and ensure alignment between product intent and engineering implementation.
• Stakeholder Alignment & Communication: Engage cross-functional teams—including engineering, DevOps, industry-specific product and operations, client engagement, and customer success—to align on priorities and go-to-market strategies. Influence senior stakeholders, remove blockers proactively, and clearly communicate trade-offs, timelines, and business impact.
• Performance Measurement & Optimization: Define, track, and analyze key product metrics to evaluate success, inform roadmap decisions, and drive continuous product improvement. Ensure that performance data and insights are embedded into day-to-day product decision-making.