Are you the right fit?

Loan Servicing at Financeit is a highly technical function that deals with everything after a customer loan is funded, following the homeowner through their multi-year journey with us. It is the heart of our cash-flow engine. 

You're comfortable working "under the hood" of the product, and can guide engineers through complex, math-heavy requirements to ensure that our data is immutable and audit-ready. 

You feel energized by automating a manual process, and thrive in "edge case" scenarios, identifying and solving outlier issues that break a workflow that works 99% of the time.

You're a detail oriented and analytical team player with a positive attitude and the experience to lead product development teams through all stages of the product lifecycle. You are also comfortable multi-tasking in a fast-paced and high-pressure environment, and hold yourself accountable for results.   

This position will report directly to the Platform Product Manager — Servicing, and will work closely with everyone on the Financeit team.

What you'll be doing:

• Partner with the Platform Product Manager to gain a deep understanding of the external and internal customer needs, and facilitate technical discovery to help identify constraints and workarounds and to fill product gaps, 
• Manage a healthy backlog and coordinate the activities of the development team, consisting of Developers, Quality Assurance, and UX designers in an agile product development cycle
• Facilitate the process for the team to figure out "how" a feature/story will be developed, including leading grooming and planning meetings, facilitating daily stand-ups, breaking down stories/requirements into technical tasks and effort estimation, and ensuring stories meet the "definition of ready" before a sprint
• Produce detailed business and functional requirements documentation including complex scenario mapping based on a combination of qualitative research with quantitative data
• Liaise with internal stakeholders for optimum solutions to delivering value, including Risk, Operations, Collections, Finance, Legal, and Compliance to deliver product in a regulated industry
• Maintain relevant metrics that help the team see how they are doing; measures the efficiency and predictability of the dev team
• Monitor, track and provide outward communication for transparency on the team's progress against their delivery goals for key product/feature releases, communicating status, blockers, and launch dates to key stakeholders. 
• Documents details around each release, outlining product details and project rationale, complex financial flows, lender-specific logic, and internal system architecture changes
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Requirements

• Minimum of 3 years of experience in product management, business analysis, or software development management
• Minimum of 2 years leading dev teams in an Agile environment through continuous delivery of product roadmaps
• Direct experience building out complex web/SaaS platforms for the banking / lending / FinTech industry
• Direct experience integrating automation platforms and proven track record in process improvement a big plus
• Analytical and meticulous - can easily find the edge cases when developing business requirements
• Exceptional written and in-person presentation skills
• Ability to multi-task and meet deadlines under pressure
• Ability to engage and challenge internal stakeholders asking them the right questions
• Attention to detail and the tenacity to make sure quality standards are high
• Ability to work with other disciplines to help make barriers disappear
• Great work ethic and sense of ownership and accountability
• Ability to think outside the box, suggesting creative solutions for complex problems