Job Purpose: At Emirates, we believe in connecting the world, to and through, our global hub in Dubai; and in constantly in-novating to ensure our customers ‘Fly Better’. Do you want to play a part in that journey and own technical products used by stakeholders and customers across the world? Join us in Cosmopolitan Dubai as a Technical Product Owner - Salesforce and make your mark on the aviation world by taking our products to the next level!
Join our Technical Product Management team, where we build effective technology products and services that our customers love. We offer a mix of B2B and B2C products and services in domains such as Digital, Airline and Airport Operations, Group Services, and Commercial. Our goal is to continuously evolve our products, enriching them with features that focus on delivering value to our customers and users. If you are passionate about creating impactful technology products and ensuring their success, we invite you to apply and to con-tribute to the innovation and excellence at Emirates Group.
Technical Product Owners (TPO) are the “front door” to multiple product engineering teams, owning the back-logs of work spread across feature, function, non-functional (NFR), BAU, Technical Debt, spikes, and ceremonies. Leading and empowering their teams, the TPO acts as a “voice of the customer”, partnering with business counterparts to lead the lifecycle for designated technology products and the underlying applications in their domain. We are seeking a Salesforce Technical Product Owner for a business-facing technical role that requires a strategic balance between driving business process improvements and overseeing platform customizations. The TPO should have strong functional Salesforce knowledge , with the ability to elicit business requirements and to guide the business on Salesforce best practice processes and capabilities. The ideal candidate will act as a trusted advisor to stakeholders, ensuring solutions align with business goals while maintaining platform integrity. This role demands the confidence and judgment to push back on non-essential requests, prioritizing high-impact changes and managing stakeholder expectations effectively to deliver scalable, sustainable outcomes.

QUALIFICATIONS & EXPERIENCE: THIS JOB MIGHT BE FOR YOU IF YOU HAVE:

• Bachelor’s degree (12+ 3 years or equivalent) in Operations Research, Marketing Science, Information Systems, e-Commerce, or a combination of industry certification and 5+ years of relevant experience in Global Product (CSPO/SAFe /PSPO) trained and certified
• 2+ years practical experience of working as a Product Owner/Manager on Salesforce products in a team-facing capacity, with a proven record of driving discernible change and delivery, at pace.
• Whilst not essential, some experience working within a Scaled Agile Framework, across multiple initiatives and circa 50+ teams
• Demonstrated technical or domain expertise, utilizing a depth and breadth of knowledge and practical experience within a specific domain or technical area. Stays up to date with regulatory and other changes in the technical area and understands how they apply to the Emirates group.
• Well-versed with the tools for the Product Management aspects of software delivery
• Strong and concise communicator at peer, line, and stakeholder levels.
• Build strong relationships with peers and team members.
• Appetite for building and identifying value, with a customer-centric mind-set.
  Leadership Role : YES
  Salary & Benefits: Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section

• Be responsible for the story content, acceptance criteria definition, and end story sign-off across team backlogs, ensuring prepared on time for future PI’s, refined frequently with the entire team, and prioritized accordingly in alignment with other team backlogs.
• Ensure Technical Debt and Non-functional requirements are captured, refined, and prioritized across all sprints.
• Capture additional BAU, Ceremony, and Spike activities, and incorporates them into team backlogs, within the boundaries of available capacity.
• Prepare contribution to PI demo, in conjunction with other applicable Product Owners
• Maintain the quality and integrity of features within their technical and team boundaries, ensuring the identification and contribution of risks and dependencies back to the Product Portfolio backlog
• Attend and contribute to key Product Management meetings, in particular, PI Planning
• Define metrics to measure the success and performance of prioritized work, ensuring any further BAU iterations can be proposed and prioritized accordingly within the boundaries of available capacity.
• Participate in establishing and growing a community of Product Owners, building an identity for the role, focusing on collaboration, and identifying opportunities for improvement and growth.
• Contribute to the Product Management Communities and their continual evolution to help drive efficient practices and empowered teams.
• Be working with your team(s) to identify and capture team-driven innovation ideas, consolidating across peer groups for playback up to TPM (Technical Product Manager) community.