Lumerate is growing rapidly, and we’re searching for a Technical Product Specialist to join our team for the journey!

WHO IS LUMERATE?

Lumerate is a Toronto-based SaaS company that has built game-changing technology to help sales teams accelerate revenue growth. We help our customers achieve the full picture of their industries. We also strive to achieve our own personal full pictures from a career fulfillment and learning perspective. We’re in the business of gathering intelligence about industries and delivering it to the right people within those industries through innovative software interfaces. Our vision is to be the world’s most useful and trusted source of information for professionals seeking to understand what’s happening in their industry.
Our mission: To deliver industry awareness to an ever-increasing number of people, in whatever way helps them to make the most informed decisions, take the most immediate action and be the most awesome at their unique jobs.

CORE SKILLS AND EXPERIENCE

• Bachelor degree in a scientific field (e.g., biology, chemistry, bioinformatics)
• Strong technical aptitude and ability to learn complex software systems
• Familiarity with CRMs (eg. Salesforce)
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• At least 4 years experience working with SaaS products or in the biotech industry
• Canadian Work Authorization

ABOUT THE ROLE:

As a Technical Product Specialist, you will be the bridge between our product, our customers, and our internal teams. You will report into the Data Team manager as you become a deep expert in our product. You will use your knowledge to optimize configurations and ensure seamless customer experiences. You’ll work closely with the Zymewire customer success, data, product manager and sales teams to understand customer needs, translate them into actionable product changes, and provide higher tier technical assistance to the rest of the team. This role will be a strong fit for someone technical with an interest in product management and data, but who prefers to be working on customer-related puzzles.

WHAT YOU’LL BE RESPONSIBLE FOR:

• Develop and maintain a deep understanding of our product and client needs
• Analyze customer requests and data to determine optimal product configurations
• Manage and implement product configurations and new features for client accounts
• Make informed decisions on data and configuration changes, balancing customer needs with product strategy and team resources
• Provide technical support and troubleshooting of select product features to customer success and sales teams
• Participate in product design projects at the wider Lumerate level
• Participate in new sales and expansion meetings to showcase added-value functionality
• Stay up-to-date on industry trends, competitor offerings, and customer needs