Technical Product Specialist - Onboarding, Experian Rental Housing

at  EXPERIAN

Company Description
Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. Also, for the last five years we’ve been named in the 100 “World’s Most Innovative Companies” by Forbes Magazine. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW). Experian Consumer Information Services is redefining the way our clients do business within the customer credit lifecycle. Fueled by the best data and technology we help businesses make smarter decisions, identify consumers, make decisions on loans, market to prospects and collect.
Job Description
We are seeking a Technical Product Specialist to join our team and manage client onboardings. This customer-facing role requires the ability to plan and track onboarding tasks, explain the technical specifications of our product, and coordinate internal tasks and dependencies with other teams within Experian. The ideal candidate will provide dashboards on onboarding status to leadership and define strategies for improvement and efficiency. Additionally, this role involves tracking metrics to capture the efficiency of the onboarding process, ensuring a seamless and effective experience for our clients.
As the ideal candidate, you’ll need to be able to quickly prioritize opportunities and be an exceptional time manager with focus on details and organization. You should have experience identifying, evaluating, and recommending strong client centric solution opportunities. You will partner with a broad array of internal stakeholders including other members of our world-class Development, Product, Sales, Legal, Compliance, Operations, and Marketing teams. You should be comfortable with ambiguity, shifting priorities and be a world class problem solver, working across functional units to ensure client satisfaction.

• Manage client onboardings, ensuring a seamless and effective experience.
• Plan and track onboarding tasks, coordinating internal dependencies with other teams within Experian.
• Explain technical specifications of the product, with strong knowledge in API, JSON, AWS, monitoring, and troubleshooting techniques.
• Basic understanding of Database tables and analytical tools (e.g., Excel, Tableau)
• Communicate effectively with technical and product management teams to quickly resolve issues during onboarding.
• Working with the Product Manager and stakeholders to understand the business problem and voice of the customer and identify the capabilities to add to the product
• Review and support product documentation activities
• Provide regular status updates to clients through scheduled status calls.
• Assist Clients in establishing Connectivity for Integrations
• Develop and present dashboards on onboarding status to leadership, defining strategies for improvement and efficiency.
• Develop and implement onboarding strategies to enhance efficiency and client satisfaction.
• Identify and track key metrics to measure the success and efficiency of the onboarding process.
• Continuously improve onboarding processes based on feedback and performance data.
• Collaborate with stakeholders to align onboarding strategies with overall business goals.
  Qualifications