At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We’re a team that dares to look at the world’s challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

JOB SUMMARY:

As a Technical Product Support Engineer, you will provide technical support for the startup, operation, service, and training of Trane mag bearing and modular equipment. Excellent customer service skills and documentation of work performed are required when communicating with our customers, technicians, and administrators. As a Technical Product Support Engineer, you will be able to assist technicians in the troubleshooting process utilizing knowledge of various air-cooled and water-cooled commercial chillers. Specialists in this role must have vast field experience, giving them the knowledge required to: remotely guide technicians through equipment and describe to them what they are seeing, keep that technician safe by evaluating their skill level, and can confidently determine the best course of action. Will need to demonstrate ability to apply basic electrical theory, knowledge of unit level controls, thermodynamics, and basic refrigeration theory as well as their field experience.

• Provide remote Technical Service Support for Trane Field Service Agencies and internal areas including phone support and field travel.
• Originate solution in the Hub and/or technically review solutions for problems.
• Review and direct customer interaction for Trane Chillers.
• Troubleshoot Chillers remotely.
• Perform chiller service report and chiller data analysis, organize output data, technical and other reports and records as required to support data driven decision making.
• Interact with other Trane functional areas to provide customer support and achieve overall business unit objectives.
• Ensures quality standards of all technical service operation processes and functions required for execution of work and customer satisfaction.
• Participate in Quality Audits, Design review teams, and technology transfer.
• Identify field problem trends and provide detailed information to the Quality department relating to field or factory failures for product improvement processes.
• Lead and /or participate as a team member on supporting teams such as field quality problem solving and field service communications.
• Travel (up to 20%) to jobs to troubleshoot, train, provide field support and support new product development.
• US and International Travel (Passport Required)
• Perform root cause analysis and defect resolution
• Author and/or review product literature and assist with training classes
• Be the subject matter expert for one or more chiller component(s)/application(s) and be a resource to internal team members in that area
• Drive quality improvement projects and participate in NPD projects as a voice of the field to ensure adequate serviceability is accounted for in the design process