Technical Product Support II at FTC Solar
Australia, , Australia -
Full Time


Start Date

Immediate

Expiry Date

24 Sep, 25

Salary

0.0

Posted On

25 Jun, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Leadership Skills, Geometry, Mechanical Systems, Working Experience, Communication Skills, Dexterity, Electronics, Manual Labor

Industry

Electrical/Electronic Manufacturing

Description

ABOUT FTC SOLAR INC

FTC Solar is a fast growing, global provider of solar tracker systems, technology, software, and engineering services. We are as passionate about renewable energy as we are about our culture and values. We want to attract likeminded individuals who live and breathe Integrity, Accountability, Innovation and Excellence. We’re humble enough to know that we don’t know everything, so we love bold ideas that disrupt the status quo. Basically, we don’t want you to just fall in line!
FTC Solar is committed to creating a culture of inclusion and diversity. For us, this is not just a set of words or metrics. It drives our culture, creativity, and future success. We support our employees and foster an environment where new ideas and perspectives are celebrated and encouraged. When our employees thrive, FTC Solar thrives. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

POSITION OVERVIEW

You will work closely with the FTC Regional Managers and Operations Management to ensure that the customer’s needs are satisfied in an appropriate and timely manner. You must be willing to travel up to 75%, have a mechanical and electrical aptitude, experience working in an outdoor construction environment and demonstrate the ability to work independently or in a team environment to aid in training, commissioning, warranty support, and retrofits as needed. But it’s not all construction, there is also a tech savvy element - you’ll be responsible for testing systems using various different pieces of software.

QUALIFICATIONS

Must have:
· 2+ year(s) working experience using tools and equipment required to maintain and repair company products
· 2+ year(s) working knowledge and application of arithmetic, geometry, electric circuits, and electronics
· Valid driver’s license
Preferred:
· Manufacturing and field tech experience
· 2+ year(s) working experience with mechanical systems
· 2+ year(s) working experience with electrical systems
· Background in solar or construction industry
· Comfortable learning and using new computer software
· Strong leadership skills
· Strong communication skills
· Strong problem-solving skills
· Dexterity required to perform manual labor in extreme temperatures

Responsibilities

· Learn to perform basic construction and commissioning related tasks on FTC systems.
· Learn to provide FTC system installation training and inspection for customers during various phases of installation
· Perform pre-commissioning and commissioning for FTC installations
· Utilize Continuous Improvement Principles to improve FTC installations, commissioning, and reliability
· Identify and report issues (FTC FF/RFI process)
· Travel for key customer visits and construction site visits
· Potentially act as a Safety Lead, and or Quality Lead, as needed
· Travel to site to train customers/O&M technicians
· Review and redline as needed project documents required for site support (Golden Row, Commissioning)
· Help develop customer service standards, policies, and procedures as needed
· Analyzing customer needs and recommending appropriate solutions to the Regional Mangers and Operations Management (OPMs)
· Ensuring hand tools and equipment are operating properly
· Working in all environments and weather conditions
· Other related special projects and duties as assigned

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