Technical Product Support Specialist at Base44 at Wix

Kyiv, , Ukraine -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 25

Salary

0.0

Posted On

01 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Skills, Troubleshooting, Documentation, Collaboration, Problem Solving, JavaScript, React, API Connections, Network Requests, Vibe Coding Tools, Growth Mindset, Communication, Initiative, Analytical Skills, User Experience

Industry

Software Development

Description

Company Description We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. Job Description Base 44 is seeking a highly motivated and dynamic Tech Support Specialist to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced, innovative, and collaborative start-up environment. You will be on the front lines, providing technical support, troubleshooting issues, and contributing to the overall success of our product. In your day-to-day, you will: Provide Base44 users with complex technical solutions, including remote access to systems, analyzing diagnostics, and troubleshooting network or database issues Implement fixes, workarounds, or configuration changes to restore functionality Properly identify, document, and escalate bugs for quick resolution Recognize trends in user experiences and advocate for fast solutions Interact closely with the product team to understand features, functionality, and potential pain points Document and clearly communicate technical issues to developers with detailed steps for replication Qualifications Strong technical skills, comfortable navigating unfamiliar tools and technical documents Demonstrated ability to take ownership of initiatives and drive them to completion within a fast-paced environment Ability to work well in small, collaborative teams and communicate clearly in both verbal and written forms Strong growth mindset and a relentless pursuit of success, with a genuine eagerness to learn and develop new skills Proven experience with vibe coding tools - an advantage Familiarity with JavaScript and React basics – an advantage Experience troubleshooting API connections, inspecting network requests, and identifying errors in the console - an advantage Additional Information We're Base44, a newly acquired part of Wix, on a mission to change how software gets built. Our AI-powered platform empowers anyone to create custom software applications using natural language—no traditional coding required. Operating like a startup within Wix, we're fast, collaborative, and focused on turning complex problems into simple, powerful solutions. We exist for creators, solo founders, startups, entrepreneurs, side hustlers, and everyone who wants to turn their ideas into reality. Whether you're launching a product, validating a concept, or exploring a hunch, Base44 helps you build it. We're growing fast, the opportunity is huge, and with your help, our user-driven growth can become unstoppable. The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.

Responsibilities

Provide technical support to Base44 users by troubleshooting complex issues and implementing solutions. Collaborate with the product team to document and escalate bugs while advocating for user experience improvements.