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Technical Product Support (TPS) Engineer at Applied Materials

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, System Installations, Troubleshooting, Documentation, Performance Metrics, Calibration, Service, Testing, Hybrid Bonding Process, Communication Skills, Self-Motivated, Field Implementation, Process Data Analysis, ECO Review, Customer Interaction, Equipment Debugging

Industry

Semiconductor Manufacturing

Description

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. 7 - 10 years of hands-on experiences on both wet clean and plasma/ RF/ vacuum chamber systems Knowledge on hybrid bonding process 20-30% of international and domestic travel An individual who is self motivated and work under minimum supervision Good communication and soft skills

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Responsibilities

Responsible for all technical support related aspects at a specific customer, including escalations and system installations. Acts as an intermediary between the customer and the division, providing technical support and documentation to field engineers and technicians.