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Technical Product Support (TPS) Engineer at Applied Materials

, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

0.0

Posted On

09 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Documentation, Troubleshooting, Repairing, Debugging, Installation, Calibration, Service, Testing, Performance Metrics, ECO Review, System Upgrades, Customer Interaction, Wafer Fabrication, Semiconductor Tools, Cleanroom Environment

Industry

Semiconductor Manufacturing

Description

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. Prior hands-on experiences in Wafer Fabrication Semiconductor tools (CVD, PVD, Etch) Relevant education qualification in Engineering Ability to work with deadlines and with all levels of internal and external stakeholders including customers Ability to work in cleanroom work environment

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Responsibilities

The Technical Product Support Engineer is responsible for all technical support aspects at a specific customer, including escalations, fleet performance, system installations, and upgrades. They act as an intermediary between the customer and the division, providing support and documentation to field engineers and technicians.