Technical Product support (TPS) Engineer III - (E3) at Applied Materials

Taichung, , Taiwan -

Full Time

Start Date

Immediate

Expiry Date

25 Feb, 26

Salary

0.0

Posted On

27 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Customer Support, Field Escalation, System Installations, Performance Metrics, Documentation, Failure Analysis, Problem Solving, Communication, Collaboration, ECO Review, Calibration, Service Testing, Hardware Support, Software Support, Process Improvement

Industry

Semiconductor Manufacturing

Description

Work location is flexible within Taiwan, with up to 30% domestic travel to support customer sites. Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades. Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool. Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation. Experience supporting TSMC customers is a strong plus. Proven ability to lead technical failure analysis for high-value problems (HVP) using DOE or other structured problem-solving methodologies, driving issues to resolution. Strong English communication skills, both verbal and written, to effectively collaborate across global teams and with customers. Ability to support 30% domestic travel across Taiwan customer sites.

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Responsibilities

The Technical Product Support Engineer III is responsible for providing technical support at customer sites, handling escalations, fleet performance, system installations, and upgrades. They act as a liaison between the customer and the division, ensuring effective communication and support for field engineers and technicians.