• 3+ years’ experience in technical writing or knowledge management, preferably within a similar technical environment.
• Bachelor’s degree in Computer Science, Technology or a related discipline.
• Knowledge of outsourced IT services and infrastructure project requirements.
• Specialist understanding of technical writing and knowledge management techniques and tools.
• Strong knowledge of approaches, tools and techniques for problem identification and resolution.
• Advanced writing skills with the ability to create clear, user-friendly knowledge resources.
• Strong verbal and written communication skills with the ability to communicate technical concepts to varied audiences.
• Proven analytical and problem-solving skills.
• Excellent stakeholder relationship management and collaboration skills.
• Strong presentation, planning and report writing capabilities.
• Ability to manage budgets, schedules, work plans and performance expectations effectively.
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Nice to have:

• Working knowledge of or certification in ITIL methodologies
• AWS Certified Solutions Architect – Professional
• AWS Certified DevOps Engineer – Professional.
• Experience with Node.js or Python
• Experience with source control tools such as Git, Bitbucket or CodeCommit
• Experience with Docker, Puppet, SQL, Jenkins or serverless technologies
• Knowledge of AWS Lambda, CloudFormation or Azure ARM