Technical Program Management at Microsoft

Hyderabad, Telangana, India -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Program Management, DevOps, Knowledge Management, Agile Methodology, Project Management, Risk Management, Stakeholder Management, User Experience, Continuous Improvement, Automation, Communication Skills, Analytical Problem Solving, Customer Relationships, ISO Requirements, Change Management, GenAI

Industry

Software Development

Description

You will be responsible to program / product manage a portfolio of projects, products, applications, and services within DevOps and Knowledge Management (KM) functions, meeting the goals, objectives, and outcomes Drive the product vision, roadmap for DevOps and KM portfolio of products, applications, and services, ensuring it aligns with organization vision and business priorities, leading or collaborating with Product Manager(s), appropriately. Work with Engineering Leads in strategizing and executing a multi-year roadmap on DevOps and KM portfolio of products, applications, and services Drive the prioritization, planning and execution of programs by partnering and collaborating with teams and resources across Industry Solutions Delivery, Engineering Groups and related segments, program teams Continuously plan, govern, assess, mitigate risks, communicate, and drive outcomes, managing dependencies, stakeholders, and representing the programs and products with Leadership and Directors. Responsible for conceptualizing, building, and landing programs and products, towards continuous improvement, grow and scale the portfolio of tools, applications, and services Responsible for delivering a product / service / solution within constraints (schedule, scope, and budget). Ensure quality execution in the delivery of a product / service / solution to drive satisfaction, outcomes, and positive Customer Partner Experience. Responsible for influencing the adoption and usage of DevOps and KM practices across ISD working closely with Leadership, CTOs, EAG (Engineering and Architecture Group), , Quality Assurance Team and field SMEs (Subject Matter Experts). Coordinate, measure, and monitor the execution of DevOps & KM practices, and overseeing actions for continuous improvement. Responsible to continuously refine and improve the processes towards effective delivery of services Drive user experience, adoption and strong enforcement and adherence to hygiene, security, and compliance requirements of the organization. Coordinate, measure, monitor and communicate on portfolio/program health and risks Track, update and report projects/programs Azure DevOps or similar tools Continuously improve, enhance, and adopt/build newer features/services/practices into the portfolio/catalog of services, deriving and learning from insights across multiple data sources including customer feedback and telemetry Run the portfolio of services in adherence to information security guidelines, practices and engineering fundamentals, and in compliance with ISO and related standards Keep a good balance between tactical and strategic work, ensuring necessary maintenance / operational activities for the supported services Leverage industry benchmarks to measure and improve on the DevOps & KM journey. This role collaborates and maintains partnership with Field SMEs, Management, Product Groups, Methods & Maturity Team, EAG (Engineering and Architecture Group), Quality Assurance, and Readiness team. Drive continuous automation, and efficiency in processes, tools, and operations. Be the voice of the domains/field roles/impacted user personas in driving improvements to DevOps & KM practices and tools and drive user experience with strong adoption Actively collaborate with Stakeholders and Internal Business units to understand the requirements and deliver efficiently. Deliver Features & Capabilities required by business, on time with expected quality Ensure value proposition and business impact for every product/project/service is documented and measurable Provide actionable insights and recommendations to organizational leaders and management on the supported portfolio Ensure proactive customer/user communication, interaction, and resolution Drive customer obsession through high satisfaction and experience and in ensuring customer feedback is captured and actioned upon by partnering with stakeholders to build plans and remediate 100% of the constructive feedback Gather and evangelize customer success stories Must be able to adjust to constant business change; common types of changes include new requirements, evolving priorities, and emerging practices. Focus on driving for results and persevere despite difficulties or setbacks Actively contribute to org-wide strategies, in defining and implementing those along with contributing to team's roadmap and portfolio of services in alignment to the wider organization Responsible for self-development on latest trends/developments in the related role/work profile according to professional development plan. Demonstrated ability to manage a broad portfolio of diverse and cross-functional programs, projects and initiatives driving global impact. Ability to lead and drive large scale changes within a global Professional Services organization Must have a proven record of managing and executing work through large vendor teams and outsourced partners Expertise in Project Management knowledge areas, and experience in managing projects and developing products in Agile methodology. Demonstrated ability to drive and continuously improve user experience and adoption of products, applications, or services. Ability to distill specific problems, personas, and value for solving key customer, user pain points Demonstrated ability to translate business requirements, scenarios into products and services, and to deliver results in an environment of ambiguity Ability to make decisions in a fast-paced, rapidly changing environment. This includes the ability to define, diagnose, and determine an appropriate resolution, recommendation, or decision while considering alternatives and factors (e.g., resources, costs, tradeoffs) Ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data. This includes the ability to convert general data and findings into applied, specific information and suggestions that add value to business planning and strategies. Positive disruptor who can view opportunities vs barriers. Strong verbal and written communication skills with technical and business leaders at all levels within large enterprises Ability to influence stakeholders to achieve impact through collaboration, presence, and strong communication skills. Demonstrated ability to work effectively in a multi-cultural and global environment spanning multiple time-zones. Must have proven record in client, partner and stakeholder management across internal business units, WW stakeholders and a varied partner ecosystem 10+ years of program/product management experience, experienced in DevOps culture Strategic thinking with the proven capability to contribute and execute a delivery strategy that resulted in quality delivery outcomes. Demonstrated ability to articulate compelling vision, develop followership systems thinking. Outstanding interpersonal skills, providing leadership by example, and an inspiring vision for industry leading delivery in a matrix environment. Should have a broad understanding of DevOps and SRE practices Knowledge of GenAI, LLM and Agentic implementation is a plus Competency in Analytical Problem Solving, Customer/Partner Relationships, Product & Technology Understanding of ISO requirements and documentation preferred PMP, CSM/CSPO, ITIL certifications are a plus Experience with forums, certification & accreditation is definite plus. Prosci®, or other Change Management qualification is a plus.

Responsibilities

You will program and product manage a portfolio of projects within DevOps and Knowledge Management functions, ensuring alignment with organizational vision and business priorities. Responsibilities include driving product vision, managing execution, and continuously improving processes and user experience.